Always a timeout in Prestashop backend.

James77

Member
Nov 14, 2016
15
1
3
Belgium
cPanel Access Level
Reseller Owner
Dear,

When I'm in my product page of me backend.
And try to save the page. Then I got most of the time a "time out".
See attachment.

I'm English is:
(time-out)
There was a server error occurred while loading the tabs: some tabs could not be loaded.
Please try again by refreshing the page.
If you are still having problems, please check the log files on your server or contact your hosting provider for help.

I contacted my hosting but it seems not to help.

Why can I do?? I so annoying for my client.

Thanks and regards,
James.
 

Attachments

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
158
168
New Jersey
cPanel Access Level
DataCenter Provider
Hello,

Do you have the ability to change PHP options? I'd start with upping max_execution_time and the memory_limit.

I would also check for any PHP error_logs as they may contain the actual issue.

Code:
# find ~/public_html/ -type f -name error_log
If you don't have SSH access, you can go into File Manager and use the search feature to find any error_log files
 

James77

Member
Nov 14, 2016
15
1
3
Belgium
cPanel Access Level
Reseller Owner
Hi Jcats,

Thank you for your help.
I'm not good in all these things.
The "max_execution_time" I set on 5000 now.
And the "memory_limit" to the max. 512mb.
But it still the problem.
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
158
168
New Jersey
cPanel Access Level
DataCenter Provider
In that case, it will most likely come down to logging.

Any luck on finding any PHP error_log files?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Check to see if an error_log file exists in the document root of the script and let us know of any output that appears when you notice this issue. You could also review /usr/local/apache/logs/error_log to see if anything appears when this happens.

Thank you.
 

James77

Member
Nov 14, 2016
15
1
3
Belgium
cPanel Access Level
Reseller Owner
Hello,

Check to see if an error_log file exists in the document root of the script and let us know of any output that appears when you notice this issue. You could also review /usr/local/apache/logs/error_log to see if anything appears when this happens.

Thank you.
Hi Michael,
How do I find this error_log file trough the file manager? In the root public_html the file is empty.
Where should I look for it?

Thank you,
James.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
The empty error_log file in the document root of the installed script suggests no PHP error output. You won't have access to /usr/local/apache/logs/error_log as a reseller, but you could view the "Errors" option in cPanel to see a list of the most recent Apache errors:

Errors - Documentation - cPanel Documentation

Let us know the output from this option (ensuring to remove real domain names and IP addresses).

Thank you.