Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Always seeing Max CPU usage of exactly 50%

Discussion in 'General Discussion' started by ralphonz, Oct 22, 2014.

  1. ralphonz

    ralphonz Registered

    Joined:
    May 17, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Hi,

    I have a shared hosting reseller account with Hostpapa which uses WHM and cPanel. I don't have shell access and have limited WHM access.

    After running into high CPU usage on my primary domain i decided to try to find the source of the problem. After removing all of my files from the public_html directory I was left with only two email accounts being checked via IMAP with a total size of about 107MB.

    However, I'm still seeing a constant Max CPU of exactly 50% in the resource usage panel. What strikes me as odd is that it is always exactly 50%, never 49% or 8% or 66% like it is on my other sites.

    My host is not being the most helpful, replies often take an entire day and progress is slow.

    I really need to get my site back up as soon as I can.

    Can anyone here offer any thoughts, advice or things I can check to resolve this. Am I seeing a problem with the server?

    Thanks in advance,

    Ralph
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,214
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    It's likely not something you can resolve without root access to your server. Is the 50% usage reading actually resulting in your website failing to load? You may need to consult with your hosting provider to see what the best course of action is.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. ralphonz

    ralphonz Registered

    Joined:
    May 17, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Well, the 50% usage which Im seeing without anything on there will result in my website not loading sometimes because the resource limit is reached. I didn't think my site could be using so much CPU so to trouble shoot the problem I decided to remove all files from the account (except two email account) - i did this because my host was just blaming wordpress plugins and cron scripts.

    I'm still seeing the CPU spiking at 50% though without anything on there but I'm having a nightmare trying to get my host to admit that there is any problem at all. Surely, with only a couple of email accounts CPU usage should be spiking somewhere much lower than 50%?

    I need to know that I've tried everything I can in order to convince the hosting company to sort it out, they just want me to upgrade to VPS but I know i don't need to, something is making the CPU spike at 50% and there isn't even a website up!
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,214
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I suggest asking your hosting provider to offer up additional information about where the CPU usage is coming from. They likely need to address the situation from their side if you have disabled your website and the issue persists.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice