Amazon S3 backup file is not transferred

[Arun Seby]

Hi,

My WHM Backup to Amazon S3 is showing success status but the backup file is not transferred all other files including system files is getting transferred but not the backup file.

Below given are the configurations:

 cat /var/cpanel/backups/config
---
BACKUPACCTS: 'yes'
BACKUPBWDATA: 'yes'
BACKUPDAYS: 0,1,2,3,4,5,6
BACKUPDIR: /mnt/backup-server/backups/
BACKUPENABLE: 'yes'
BACKUPFILES: 'yes'
BACKUPLOGS: 'no'
BACKUPMOUNT: 'no'
BACKUPSUSPENDEDACCTS: 'no'
BACKUPTYPE: compressed
BACKUP_DAILY_ENABLE: 'yes'
BACKUP_DAILY_RETENTION: 2
BACKUP_MONTHLY_DATES: 1
BACKUP_MONTHLY_ENABLE: 'yes'
BACKUP_MONTHLY_RETENTION: 1
BACKUP_WEEKLY_DAY: 5
BACKUP_WEEKLY_ENABLE: 'yes'
BACKUP_WEEKLY_RETENTION: 1
CHECK_MIN_FREE_SPACE: 1
DISABLE_METADATA: 'yes'
ERRORTHRESHHOLD: 10
FORCE_PRUNE_DAILY: 0
FORCE_PRUNE_MONTHLY: 0
FORCE_PRUNE_WEEKLY: 0
GZIPRSYNCOPTS: --rsyncable
KEEPLOCAL: 1
LINKDEST: 0
LOCALZONESONLY: 'no'
MAXIMUM_RESTORE_TIMEOUT: 21600
MAXIMUM_TIMEOUT: 7200
MIN_FREE_SPACE: 15
MIN_FREE_SPACE_UNIT: percent
MYSQLBACKUP: accounts
POSTBACKUP: 'no'
PREBACKUP: -1
PSQLBACKUP: 'no'
REMOTE_RESTORE_STAGING_DIR: /backups

The below given is the log file shows the transfer of files:

[2019-07-19 11:59:13 +0200] info [backup] Successfully backed up account "username" to “/mnt/backup-server/backups/2019-07-19/accounts”
[2019-07-19 11:59:13 +0200] info [backup] Adding metadata information for username to backup at /mnt/backup-server/backups/2019-07-19
[2019-07-19 11:59:14 +0200] info [backup] Queuing daily backup copy of "username" for transport of “/mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz” to “2019-07-19/accounts/username.tar.gz”
[2019-07-19 11:59:14 +0200] info [backup] This particular transport will be queued with keep_local = 1 , based on the need to copy weekly (1) and/or monthly () copies as well.
[2019-07-19 12:02:11 +0200] info [backup] Queuing transport of file: /mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz
[2019-07-19 12:02:11 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:564
[2019-07-19 12:02:12 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:02:12 +0200] info [backup] Queuing weekly backup copy of "username" for transport of “/mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz” to “weekly/2019-07-19/accounts/username.tar.gz”
[2019-07-19 12:02:12 +0200] info [backup] This particular transport will be queued with keep_local = 1 , based on the need to copy weekly (1) and/or monthly () copies as well.
[2019-07-19 12:05:04 +0200] info [backup] Queuing transport of file: /mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz
[2019-07-19 12:05:04 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:565
[2019-07-19 12:05:04 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:04 +0200] info [backup] Queuing transport of meta file: /mnt/backup-server/backups/2019-07-19/accounts/.master.meta
[2019-07-19 12:05:04 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:566
[2019-07-19 12:05:04 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:04 +0200] info [backup] Copying backup directory with hard links from /mnt/backup-server/backups/2019-07-19 to /mnt/backup-server/backups/weekly
[2019-07-19 12:05:05 +0200] info [backup] Queuing prune operation for remote destination daily backups
[2019-07-19 12:05:05 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:567
[2019-07-19 12:05:05 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:05 +0200] info [backup] Queuing prune operation for remote destination weekly backups
[2019-07-19 12:05:05 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:568
[2019-07-19 12:05:05 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:05 +0200] info [backup] Queuing transport reporter
[2019-07-19 12:05:05 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:569
[2019-07-19 12:05:05 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:05 +0200] info [backup] Completed at Fri Jul 19 12:05:05 2019


[2019-07-19 11:59:13 +0200] info [backup] Successfully backed up account "username" to “/mnt/backup-server/backups/2019-07-19/accounts”
[2019-07-19 11:59:13 +0200] info [backup] Adding metadata information for username to backup at /mnt/backup-server/backups/2019-07-19
[2019-07-19 11:59:14 +0200] info [backup] Queuing daily backup copy of "username" for transport of “/mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz” to “2019-07-19/accounts/username.tar.gz”
[2019-07-19 11:59:14 +0200] info [backup] This particular transport will be queued with keep_local = 1 , based on the need to copy weekly (1) and/or monthly () copies as well.
[2019-07-19 12:02:11 +0200] info [backup] Queuing transport of file: /mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz
[2019-07-19 12:02:11 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:564
[2019-07-19 12:02:12 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:02:12 +0200] info [backup] Queuing weekly backup copy of "username" for transport of “/mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz” to “weekly/2019-07-19/accounts/username.tar.gz”
[2019-07-19 12:02:12 +0200] info [backup] This particular transport will be queued with keep_local = 1 , based on the need to copy weekly (1) and/or monthly () copies as well.
[2019-07-19 12:05:04 +0200] info [backup] Queuing transport of file: /mnt/backup-server/backups/2019-07-19/accounts/username.tar.gz
[2019-07-19 12:05:04 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:565
[2019-07-19 12:05:04 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:04 +0200] info [backup] Queuing transport of meta file: /mnt/backup-server/backups/2019-07-19/accounts/.master.meta
[2019-07-19 12:05:04 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:566
[2019-07-19 12:05:04 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:04 +0200] info [backup] Copying backup directory with hard links from /mnt/backup-server/backups/2019-07-19 to /mnt/backup-server/backups/weekly
[2019-07-19 12:05:05 +0200] info [backup] Queuing prune operation for remote destination daily backups
[2019-07-19 12:05:05 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:567
[2019-07-19 12:05:05 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:05 +0200] info [backup] Queuing prune operation for remote destination weekly backups
[2019-07-19 12:05:05 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:568
[2019-07-19 12:05:05 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:05 +0200] info [backup] Queuing transport reporter
[2019-07-19 12:05:05 +0200] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:569
[2019-07-19 12:05:05 +0200] info [backup] leaving queue_backup_transport_item
[2019-07-19 12:05:05 +0200] info [backup] Completed at Fri Jul 19 12:05:05 2019

 

[cPanelMichael]

Hello @Arun Seby,

Could you open a support ticket so we can take a closer look at the server to see why backups are not transporting to the Amazon S3 destination? You can post the ticket number here once it's opened and I'll link this thread to it.

Thank you.