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Amazon SES says unverified because it sends from root instead of my account?

Discussion in 'E-mail Discussions' started by Atrix, Apr 27, 2015.

  1. Atrix

    Atrix Member

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    The server was bought from hostgator, and was given some we'll never use it domain name, we'll call it notused.com

    I followed Amazon's instructions to get the server working: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/exim.html

    It worked but I also had to do this:
    cd /var/spool/exim/db
    rm -f retry retry.lockfile
    rm -f wait-remote_smtp wait-remote_smtp.lockfile
    service exim restart

    To get rid of (-53) errors.

    I did that, and got email not verified. So I verified both the name and email address. But I still get that it's not verified and when I send the email from squirrelmail via cpanel, it comes back with this (I changed email and IP for obvious reason):

    Code:
      testuser@gmail.com
      host ses-smtp-us-west-2-prod-14896026.us-west-2.elb.amazonaws.com [54.69.81.169]
      SMTP error from remote mail server after end of data:
      554 Message rejected: Email address is not verified.
    
    ------ This is a copy of the message, including all the headers. ------
    
    Return-path: <admin@ourdomain.com>
    Received: from localhost ([127.0.0.1]:39653 helo=[xxx.xxx.xxx.xxx])
      by notused.com with esmtpa (Exim 4.85)
      (envelope-from <admin@ourdomain.com>)
      id ------------
      for testuser@gmail.com; Mon, 27 Apr 2015 17:52:49 -0500
    Received: from xxx.xxx.xxx.xxx ([xxx.xxx.xxx.xxx])
      (SquirrelMail authenticated user admin@ourdomain.com)
      by xxx.xxx.xxx.xxx with HTTP;
      Mon, 27 Apr 2015 17:52:49 -0500
    Message-ID: <aaaaaaaaaaa.squirrel@xxx.xxx.xxx.xxx>
    Date: Mon, 27 Apr 2015 17:52:49 -0500
    Subject: testing ses
    From: "Name" <admin@ourdomain.com>
    To: testuser@gmail.com
    User-Agent: SquirrelMail/1.5.2 [SVN]
    MIME-Version: 1.0
    Content-Type: text/plain;charset=iso-8859-1
    Content-Transfer-Encoding: 8bit
    
    testing ses
    
    
    Why is is the header saying by notused.com for testuser@gmail.com, I feel that's what is making it fail, since it sees that notused.com instead of the expected ourdomain.com, why does notused.com ever come into play at all????
     
    #1 Atrix, Apr 27, 2015
    Last edited by a moderator: Apr 27, 2015
  2. Atrix

    Atrix Member

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    Ok, I got it to work. The problem is it reports that message for all emails sent unless you send to their mailbox simulator. It is like this until you create a ticket with Amazon SES to take your setup out of sandbox mode. They don't make this obvious at all so I am leaving this here for anyone who might stumble on this from a search engine.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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