Amazon SES says unverified because it sends from root instead of my account?


Sep 7, 2012
cPanel Access Level
Root Administrator
The server was bought from hostgator, and was given some we'll never use it domain name, we'll call it

I followed Amazon's instructions to get the server working:

It worked but I also had to do this:
cd /var/spool/exim/db
rm -f retry retry.lockfile
rm -f wait-remote_smtp wait-remote_smtp.lockfile
service exim restart

To get rid of (-53) errors.

I did that, and got email not verified. So I verified both the name and email address. But I still get that it's not verified and when I send the email from squirrelmail via cpanel, it comes back with this (I changed email and IP for obvious reason):

  [email protected]
  host []
  SMTP error from remote mail server after end of data:
  554 Message rejected: Email address is not verified.

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from localhost ([]:39653 helo=[])
  by with esmtpa (Exim 4.85)
  (envelope-from <[email protected]>)
  id ------------
  for [email protected]; Mon, 27 Apr 2015 17:52:49 -0500
Received: from ([])
  (SquirrelMail authenticated user [email protected])
  by with HTTP;
  Mon, 27 Apr 2015 17:52:49 -0500
Message-ID: <[email protected]>
Date: Mon, 27 Apr 2015 17:52:49 -0500
Subject: testing ses
From: "Name" <[email protected]>
To: [email protected]
User-Agent: SquirrelMail/1.5.2 [SVN]
MIME-Version: 1.0
Content-Type: text/plain;charset=iso-8859-1
Content-Transfer-Encoding: 8bit

testing ses
Why is is the header saying by for [email protected], I feel that's what is making it fail, since it sees that instead of the expected, why does ever come into play at all????
Last edited by a moderator:


Sep 7, 2012
cPanel Access Level
Root Administrator
Ok, I got it to work. The problem is it reports that message for all emails sent unless you send to their mailbox simulator. It is like this until you create a ticket with Amazon SES to take your setup out of sandbox mode. They don't make this obvious at all so I am leaving this here for anyone who might stumble on this from a search engine.


Staff member
Apr 11, 2011

I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.