An error occurred while processing this directive message when trying to create an account

[Adam-mimi]

Hello , WHM gives error as
I am getting the following error message on top of the package creation box in WHM. (WHM > creat new account)

im tired to solve problem .. Can any one help me ?
thanks

 

[SysSachin]

Hi,
Please paste the error message here so that I can check.

 

[Adam-mimi]

Heelo dear
thanks for replay this erorr screenshot from whm

-Removed Please Attach Images to Your Posts -

 

[cPanelMichael]

Hello,

Could you post the output from /usr/local/cpanel/logs/error_log when attempting to create an account? Ensure you post the output in CODE tags and remove instances of real domain names, usernames, or IP addresses.

Thank you.

 

[pendias]

Hello,

I know it's an old post to reply but still my experience and solution might help someone. I faced the same issue while creating a new account in WHM, the error was 'a fatal error has occurred while processing this directive' and the issue was with the chattr command set to etc/mailips file. By simply removing the chattr permission with # chattr -uia etc/mailips resolved the issue.