An error occurred while processing this directive message when trying to create an account

Adam-mimi

Registered
Oct 8, 2016
2
0
1
Jordan
cPanel Access Level
Root Administrator
Hello , WHM gives error as
I am getting the following error message on top of the package creation box in WHM. (WHM > creat new account)

im tired to solve problem .. Can any one help me ?
thanks
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

Could you post the output from /usr/local/cpanel/logs/error_log when attempting to create an account? Ensure you post the output in CODE tags and remove instances of real domain names, usernames, or IP addresses.

Thank you.
 

pendias

Member
Oct 11, 2014
11
2
53
cPanel Access Level
Root Administrator
Hello,

I know it's an old post to reply but still my experience and solution might help someone. I faced the same issue while creating a new account in WHM, the error was 'a fatal error has occurred while processing this directive' and the issue was with the chattr command set to etc/mailips file. By simply removing the chattr permission with # chattr -uia etc/mailips resolved the issue.
 
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