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An error occurred while processing this directive message when trying to create an account

Discussion in 'General Discussion' started by Adam-mimi, Oct 8, 2016.

  1. Adam-mimi

    Adam-mimi Registered

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    Hello , WHM gives error as
    I am getting the following error message on top of the package creation box in WHM. (WHM > creat new account)

    im tired to solve problem .. Can any one help me ?
    thanks
     
    #1 Adam-mimi, Oct 8, 2016
    Last edited by a moderator: Oct 8, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hi,
    Please paste the error message here so that I can check.
     
  3. Adam-mimi

    Adam-mimi Registered

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    Heelo dear
    thanks for replay this erorr screenshot from whm

    -Removed Please Attach Images to Your Posts -
     
    #3 Adam-mimi, Oct 9, 2016
    Last edited by a moderator: Oct 9, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you post the output from /usr/local/cpanel/logs/error_log when attempting to create an account? Ensure you post the output in CODE tags and remove instances of real domain names, usernames, or IP addresses.

    Thank you.
     
  5. pendias

    pendias Member

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    Hello,

    I know it's an old post to reply but still my experience and solution might help someone. I faced the same issue while creating a new account in WHM, the error was 'a fatal error has occurred while processing this directive' and the issue was with the chattr command set to etc/mailips file. By simply removing the chattr permission with # chattr -uia etc/mailips resolved the issue.
     
    cPanelMichael likes this.
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