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[an error occurred while processing this directive]

Discussion in 'General Discussion' started by cisman, Jan 10, 2006.

  1. cisman

    cisman Member

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    I'm getting the above error when viewing a Cpanel page since upgrading to the lastest Release using the Upgrade Option in WHM. It was 10.8.1 Release 102 that Cpanel was upgraded to.

    I tried going to the Current but that didn't help.

    Any suggestions?

    So far everything else seems to be working it's just the Disk Space Available and Disk Usage areas that show the error.

    Thanks

    OS is FEDORA Core 2 BTW.
     
  2. Izzee

    Izzee Well-Known Member

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    Do a search for "[an error occurred while processing this directive]" and include the " ". The answer may be contained within the results.

    :)
     
  3. cisman

    cisman Member

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    I went to the Stable release and that seemed to fix it...must be something weird going on with the updates.
     
  4. XpressAccess

    XpressAccess Registered

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    Stable resolved it for me also

    Stable resolved it for me also

    Wird part is stable is R105

    release was R102

    Gee don't they test at all on a server of there own?
     
  5. gundamz

    gundamz Well-Known Member

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    This problem happen to a server which is on WHM 10.8.0 cPanel 10.8.1-R105

    The Disk usage portion is getting that error directive message.

    For server on WHM 10.8.0 cPanel 10.8.1-R98 , they are all fine.

    can cpanel update us on this?
     
  6. asterisk

    asterisk Well-Known Member

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    I have also experienced this with 10.8.1 R105 as well for Disk Usage and Disk Space Available. Any updates on this would be much appreciated.
     
  7. Secret Agent

    Secret Agent Guest

    chmod 555 /sbin/ifconfig doesn't work for me
     
  8. MMarko

    MMarko Well-Known Member

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    I'm moving back to STABLE from RELEASE.
     
  9. DannyM

    DannyM Member

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    We have the same problem with release. Can someone of cPanel fix this part?
     
  10. MMarko

    MMarko Well-Known Member

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    I was wrong when I thought that RELEASE tree is way to go. It isn't.
     
  11. emaster

    emaster Member

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    Hi cisman

    Seems like I'm not the only one experiencing this problem....
     
  12. cisman

    cisman Member

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    I too thought that was always safe but know I'll stick with Stable.
     
  13. DannyM

    DannyM Member

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    I created a bugreport and contacted the support-dept.
     
  14. cPDan

    cPDan cPanel Staff
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    Please post the bugzilla ID and ticket number, thanks
     
  15. cPDan

    cPDan cPanel Staff
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    Yes, the specific error is logged to /usr/local/cpanel/logs/error_logs (As is the case with any "[an error occurred while processing this directive]" message.

    Its probably not a matter of STABLE vs. RELEASE so much as a very specific problem, which you can find out what it is in that log mentioned above
     
    #15 cPDan, Jan 11, 2006
    Last edited: Jan 11, 2006
  16. hmm

    hmm Well-Known Member

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    Hi,
    Few more errors are mentioned in this thread: http://forums.cpanel.net/showthread.php?t=48318

    May be you can merge both and see?

    I had seen this in bugzilla too...http://bugzilla.cpanel.net/show_bug.cgi?id=3745
     
    #16 hmm, Jan 11, 2006
    Last edited: Jan 11, 2006
  17. Epademic

    Epademic Active Member

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    This is what it says in my error_log

    Code:
    (internal warning) Wed Jan 11 13:32:28 2006 [3517] warn: Error opening /etc/cpbackup.conf: Permission denied at /usr/local/cpanel/Cpanel/Quota.pm line 43, <LANGFD> line 579.
    	Cpanel::Quota::displayquota() called at /usr/local/cpanel/Cpanel/Quota.pm line 120
    	Cpanel::Quota::Quota_showquotaused() called at (eval 24) line 1
    	eval 'Quota_showquotaused(@RARGS);' called at cpanel.pl line 605
    	main::exectag('<cpanel Quota="showquotaused()">') called at cpanel.pl line 3539
    	main::dotag(undef) called at cpanel.pl line 3430
    	main::parsehtml('GLOB(0xa4b7908)') called at cpanel.pl line 329
    WHM 10.8.0 cPanel 10.8.1-C104
     
  18. Murtaza_t

    Murtaza_t Well-Known Member

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    Check the ownership and permission on /etc/cpbackup.conf
     
  19. cPDan

    cPDan cPanel Staff
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    Perfect, from that you can logically conclude that the permissions are wrong for that file or part of its path or you are not running as a user that should have access to it and take steps knwoing what the error is to resolve it.

    Again, this is not a bug, do not submit bug reports for this. If you see this anywhere then you need to:

    - look at /usr/local/cpanel/logs/error_log
    - attempt to resolve the erro based on what it is
    -if your data center is unable to resolve it, have them open a ticket that includes:
    - root SSH info
    - the error
    - steps needed to reproduce the error, including additional login info (cPanel user/pass, etc)
    - POP acct/pass,
    - steps already taken to resolve it
     
  20. meddaugh

    meddaugh Registered

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    Same error as me with the permissions on /etc/cpbackup.conf. I changed it to 644 and the errors went away.

    However this I would think is a bug as it could have a FTP host/user/password in it.

    I was updated to R105 last night and that's when the errors started.

    Thanks.

    ---Eric
     
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