an error occurred while processing this directive

[mydomain]

We have submitted a ticket 12 hours ago almost and not had any feedback or had it assigned to an engineer at cPanel, its causing us a lot of customer issues so if anyone can help it would be greatly appreciated.

In all user cPanel pages we receive:

an error occurred while processing this directive

The /usr/local/cpanel/logs/error_log shows entries such as:

(internal warning) Fri Sep 22 23:23:06 2006 [28813] warn: isdedicatedip() requires one argument at /usr/local/cpanel/Cpanel/DIp.pm line 38
        Cpanel::DIp::isdedicatedip(undef) called at cpanel.pl line 3062
        main::expvar('$isallowedssl') called at cpanel.pl line 741
        main::execiftag('<cpanelif $isallowedssl>') called at cpanel.pl line 3617
        main::dotag(undef) called at cpanel.pl line 3507
        main::parsehtml('GLOB(0x8c1d528)') called at cpanel.pl line 368
        Carp::cluck('isdedicatedip() requires one argument') called at /usr/local/cpanel/Cpanel/DIp.pm line 38
        Cpanel::DIp::isdedicatedip(undef) called at cpanel.pl line 3062
        main::expvar('$isallowedssl') called at cpanel.pl line 741
        main::execiftag('<cpanelif $isallowedssl>') called at cpanel.pl line 3617
        main::dotag(undef) called at cpanel.pl line 3507
        main::parsehtml('GLOB(0x8c1d528)') called at cpanel.pl line 368

(internal warning) Fri Sep 22 23:23:00 2006 [28813] warn: Unable to understand response from admin bin: apache sent: LISTSUBDOMAINS 0 at /usr/local/cpanel/Cpanel/AdminBin.pm line 65, <ADMINRES> line 4.
        Cpanel::AdminBin::adminfetch ('apache', '/usr/local/apache/conf/httpd.conf', 'LISTSUBDOMAINS', 'storable', 0) called at /usr/local/cpanel/Cpanel/SubDomain.pm$
        Cpanel::SubDomain::listsubdomains() called at /usr/local/cpanel/Cpanel/SubDomain.pm line 247
        Cpanel::SubDomain::countsubdomains() called at cpanel.pl line 1671
        main::dosubdomain('countsubdomains()') called at cpanel.pl line 538
        main::exectag('<cpanel SubDomain="countsubdomains()">') called at cpanel.pl line 3617
        main::dotag(undef) called at cpanel.pl line 3507
        main::parsehtml('GLOB(0x8c1d528)') called at cpanel.pl line 368

Any help is greatly appreciated on this.

 

[linux.newbie]

Hi,

I too am getting the exact message pasted below.. Have tried reinstalling perl, switched to current, done upcp a couple of times.

 

[angelina_holy]

Fatal error

I also got this error . i tried changing the ownership of the file from nobody to user and it worked

 

[linux.newbie]

Can you specify the file for which you changed the permission ?

 

[siya]

Hii,

We are also experiencing this error. No fixes found yet.

angelina:
Is it httpd.conf. But, that's not a permanent solution.

 

[angelina_holy]

Let me clarify it , I this issue for a some files in my control panel and it was fixed changing its permission .

But since you say "In all user cPanel pages we receive:an error occurred while processing this directive " , it seems to be a server wide issue .
there seems to be problem in cpanel.pl file . I would suggest to upgrade the version of cpanel

Try whm>>updateconfig>> set manual (stable)
Then whm >> cpanel>>update to latest version

This might solve the problem

 

[Scamby]

We're also seeing this, httpd.conf fix doesn't appear to help for this server

Tried switching from Current to Release, and then to Stable, doesn't help.

Anyone else got any ideas?

 

[nettigritty]

tried /scripts/upcp --force ?

 

[Scamby]

tried /scripts/upcp --force ?

Yep, no use.

Not sure why this only affects one of our servers out of 30 or so, most odd.

 

[siya]

Any help!!?

Hey Mike (mydomain), any response from cpanel on your ticket!!?

It seems to be a bug in cpanel. But, it's strange that only a couple of servers out of hundreds are affected. Forced upcp is also not fixing it. We have tried changing permissions on httpd.conf, cpanel user files and a couple of others that seemed to be related. But, no help.

Any ideas ??

 

[blakec]

Having the same issue here unfortunately. Only on one of our servers.

 

[barko]

big fat dittos...

 

[linux.newbie]

Yup... not all the servers are affected here too.. just a couple. Anyone knows what is going on ?

 

[chirpy]

Rather than "me too"'ing you'd be better off logging the problem either in bugzilla or through your cPanel license provider and then posting the solution here.

 

[jclarke]

dynamic-link.h:57

I'm having similar issues and haven't gotten any kind of responsive from cPanel yet.

It looks like mine in tracing back to the complied programs not running, for example if i try to run /usr/local/cpanel/bin/apachewrap it returns:

apachewrap: dynamic-link.h:57: elf_get_dynamic_info: Assertion `! "bad dynamic tag"' failed.
Aborted

Any other complied program is returning the same error.

 

[barko]

Rather than "me too"'ing you'd be better off logging the problem either in bugzilla or through your cPanel license provider and then posting the solution here.

umm...

Already have - been waiting for over 3 days for a response.

 

[color]

I have restored the file /usr/local/cpanel/bin/cpwrap from previous CPanel build and it works now.

 

[Latic]

Any chance you could send me the cpwrap file you use?

--EDIT

I downgraded then upgraded again.

If anyone needs the file let me know.

 

[jclarke]

cPanel has put up a new Edge version and this update fixed the issue on my server.

 

[angelina_holy]

Hey linux.newbie,

it seeme that the cpanel.pl file has become corrupt on some of your server . Since it works fine on other servers you can try this ,

1. cpanel.pl is located in /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/RVSInstaller/cpanel.pl

2. rename the rvsitebuilderinstaller directory to say rvsitebuilderinstaller_old
3. Then copy the new rvsitebuilderinstaller directory and all its contents from the other server that is working fine
4 .This may solve the problem