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an error occurred while processing this directive

Discussion in 'General Discussion' started by mydomain, Sep 23, 2006.

  1. mydomain

    mydomain Well-Known Member

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    We have submitted a ticket 12 hours ago almost and not had any feedback or had it assigned to an engineer at cPanel, its causing us a lot of customer issues so if anyone can help it would be greatly appreciated.

    In all user cPanel pages we receive:

    an error occurred while processing this directive

    The /usr/local/cpanel/logs/error_log shows entries such as:

    Code:
    (internal warning) Fri Sep 22 23:23:06 2006 [28813] warn: isdedicatedip() requires one argument at /usr/local/cpanel/Cpanel/DIp.pm line 38
            Cpanel::DIp::isdedicatedip(undef) called at cpanel.pl line 3062
            main::expvar('$isallowedssl') called at cpanel.pl line 741
            main::execiftag('<cpanelif $isallowedssl>') called at cpanel.pl line 3617
            main::dotag(undef) called at cpanel.pl line 3507
            main::parsehtml('GLOB(0x8c1d528)') called at cpanel.pl line 368
            Carp::cluck('isdedicatedip() requires one argument') called at /usr/local/cpanel/Cpanel/DIp.pm line 38
            Cpanel::DIp::isdedicatedip(undef) called at cpanel.pl line 3062
            main::expvar('$isallowedssl') called at cpanel.pl line 741
            main::execiftag('<cpanelif $isallowedssl>') called at cpanel.pl line 3617
            main::dotag(undef) called at cpanel.pl line 3507
            main::parsehtml('GLOB(0x8c1d528)') called at cpanel.pl line 368

    Code:
    (internal warning) Fri Sep 22 23:23:00 2006 [28813] warn: Unable to understand response from admin bin: apache sent: LISTSUBDOMAINS 0 at /usr/local/cpanel/Cpanel/AdminBin.pm line 65, <ADMINRES> line 4.
            Cpanel::AdminBin::adminfetch ('apache', '/usr/local/apache/conf/httpd.conf', 'LISTSUBDOMAINS', 'storable', 0) called at /usr/local/cpanel/Cpanel/SubDomain.pm$
            Cpanel::SubDomain::listsubdomains() called at /usr/local/cpanel/Cpanel/SubDomain.pm line 247
            Cpanel::SubDomain::countsubdomains() called at cpanel.pl line 1671
            main::dosubdomain('countsubdomains()') called at cpanel.pl line 538
            main::exectag('<cpanel SubDomain="countsubdomains()">') called at cpanel.pl line 3617
            main::dotag(undef) called at cpanel.pl line 3507
            main::parsehtml('GLOB(0x8c1d528)') called at cpanel.pl line 368
    Any help is greatly appreciated on this.
     
  2. linux.newbie

    linux.newbie Well-Known Member

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    Hi,

    I too am getting the exact message pasted below.. Have tried reinstalling perl, switched to current, done upcp a couple of times.
     
  3. angelina_holy

    angelina_holy Well-Known Member

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    Fatal error

    I also got this error . i tried changing the ownership of the file from nobody to user and it worked
     
  4. linux.newbie

    linux.newbie Well-Known Member

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    Can you specify the file for which you changed the permission ?
     
  5. siya

    siya Member

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    Hii,

    We are also experiencing this error. No fixes found yet.

    angelina:
    Is it httpd.conf. But, that's not a permanent solution.
     
  6. angelina_holy

    angelina_holy Well-Known Member

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    Let me clarify it , I this issue for a some files in my control panel and it was fixed changing its permission .

    But since you say "In all user cPanel pages we receive:an error occurred while processing this directive " , it seems to be a server wide issue .
    there seems to be problem in cpanel.pl file . I would suggest to upgrade the version of cpanel

    Try whm>>updateconfig>> set manual (stable)
    Then whm >> cpanel>>update to latest version

    This might solve the problem
     
  7. Scamby

    Scamby Registered

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    We're also seeing this, httpd.conf fix doesn't appear to help for this server :(

    Tried switching from Current to Release, and then to Stable, doesn't help.

    Anyone else got any ideas?
     
  8. nettigritty

    nettigritty Well-Known Member
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  9. Scamby

    Scamby Registered

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    Yep, no use.

    Not sure why this only affects one of our servers out of 30 or so, most odd.
     
  10. siya

    siya Member

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    Any help!!?

    Hey Mike (mydomain), any response from cpanel on your ticket!!?

    It seems to be a bug in cpanel. But, it's strange that only a couple of servers out of hundreds are affected. Forced upcp is also not fixing it. We have tried changing permissions on httpd.conf, cpanel user files and a couple of others that seemed to be related. But, no help. :(

    Any ideas ??
     
    #10 siya, Sep 29, 2006
    Last edited: Sep 29, 2006
  11. blakec

    blakec Registered

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    Having the same issue here unfortunately. Only on one of our servers.
     
  12. barko

    barko Member

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    big fat dittos...
     
  13. linux.newbie

    linux.newbie Well-Known Member

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    Yup... not all the servers are affected here too.. just a couple. Anyone knows what is going on ?
     
  14. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    Rather than "me too"'ing you'd be better off logging the problem either in bugzilla or through your cPanel license provider and then posting the solution here.
     
  15. jclarke

    jclarke Member

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    dynamic-link.h:57

    I'm having similar issues and haven't gotten any kind of responsive from cPanel yet.

    It looks like mine in tracing back to the complied programs not running, for example if i try to run /usr/local/cpanel/bin/apachewrap it returns:

    apachewrap: dynamic-link.h:57: elf_get_dynamic_info: Assertion `! "bad dynamic tag"' failed.
    Aborted

    Any other complied program is returning the same error.
     
  16. barko

    barko Member

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    umm...

    Already have - been waiting for over 3 days for a response.
     
  17. color

    color Active Member

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    I have restored the file /usr/local/cpanel/bin/cpwrap from previous CPanel build and it works now.
     
  18. Latic

    Latic Member

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    Any chance you could send me the cpwrap file you use?

    --EDIT

    I downgraded then upgraded again.

    If anyone needs the file let me know.
     
    #18 Latic, Sep 30, 2006
    Last edited: Sep 30, 2006
  19. jclarke

    jclarke Member

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    cPanel has put up a new Edge version and this update fixed the issue on my server.
     
  20. angelina_holy

    angelina_holy Well-Known Member

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    Hey linux.newbie,

    it seeme that the cpanel.pl file has become corrupt on some of your server . Since it works fine on other servers you can try this ,

    1. cpanel.pl is located in /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/RVSInstaller/cpanel.pl

    2. rename the rvsitebuilderinstaller directory to say rvsitebuilderinstaller_old
    3. Then copy the new rvsitebuilderinstaller directory and all its contents from the other server that is working fine
    4 .This may solve the problem
     
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