An error occurred. Your account may be over its quota or you attempted to upload a folder.

Operating System & Version
CLOUDLINUX 7.8
cPanel & WHM Version
90.0.16

eugcar

Registered
Nov 7, 2020
2
0
1
philippines
cPanel Access Level
Root Administrator
Good Day, anyone who can help me how to fix this problem on my Dedicated Server WHM/CPanel?
Sometimes getting this error "An error occurred. Your account may be over its quota or you attempted to upload a folder.".
If I encounter that error, I need to use a VPN Connection to be success the uploading file.

cat /usr/local/cpanel/logs/access_log
127.0.0.1 - - [11/08/2020:01:51:01 -0000] "GET /.__cpanel__service__check__./serviceauth?sendkey=__HIDDEN__&version=1.2 HTTP/1.0" 200 0 "-" "-" "-" "-" 2086
49.144.77.37 - masbateb [11/08/2020:01:51:13 -0000] "POST /cpsess8173074309/execute/Fileman/list_files HTTP/1.1" 200 0 "https://xxx.xxx.xxx.xxx:2083/" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36" "s" "-" 2083

cat /usr/local/cpanel/logs/error_log
[2020-11-08 09:53:44 +0800] info [cpaneld] Request Timeout: "POST /cpsess8173074309/execute/Fileman/upload_files HTTP/1.1" 408 Your request could not be processed during the allowed timeframe.
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Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,492
1,008
313
cPanel Access Level
Root Administrator
Hey there! Once you switch your connection over to the VPN, does the upload start working? If so, it sounds like there is either a firewall restriction or something causing an issue with ModSecurity. Can you watch the Apache logs at /etc/apache2/logs/error_log while you perform that work to see if there is anything logged there? If not, it might be worth trying to disable any firewalls, such as CSF, and perform the work again to see if that lets things go through properly.