Analog has stoped on the time-space 2018

Operating System & Version
centsOS
cPanel & WHM Version
v90.0.16

cultzone

Member
Nov 10, 2019
14
0
1
BR
cPanel Access Level
Reseller Owner
Hello guys!

Our server reseller was in big troubles in this days, but the admin has recovered yet. An problem now is the analog tab, with awasts & analog wich doesnt works fine anymore.

this is a normal analog:
Começo do programa em Sex-13-Nov-2020 08:04.
Análise de pedidos desde Seg-12-Out-2020 08:09 até Sex-13-Nov-2020 08:02 (32,00 dias).

and now this is the poisoned analog:
Começo do programa em Qua-07-Nov-2018 05:23.
Análise de pedidos desde Dom-09-Set-2007 02:12 até Qua-07-Nov-2018 05:18 (4077,13 dias).
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
2,977
377
213
cPanel Access Level
Root Administrator
Hey there! Can you let me know what problems the server had and how it was recovered? If the stats are missing it's possible that the files are not on the system, but knowing more details about the server's history might be helpful.
 

cultzone

Member
Nov 10, 2019
14
0
1
BR
cPanel Access Level
Reseller Owner
Hello man!!!
Server Whm
v90.0.16
Load Averages: 4.82 3.78 3.13

follow one archive from the folder analog TMp

Hey there! Can you let me know what problems the server had and how it was recovered? If the stats are missing it's possible that the files are not on the system, but knowing more details about the server's history might be helpful.
 

Attachments

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
2,977
377
213
cPanel Access Level
Root Administrator
Thanks for the additional details. The information and graph don't really tell me much about the current issue or what the problem with the server was that caused it to be restored. If you're seeing problems with both awstats and analog stats, it may not be the stats applications but it could be the logs just do not exist after the server was restored.

If you can let me know what was wrong with the machine and how you fixed it that might be the most helpful thing that will give us more details.
 

cultzone

Member
Nov 10, 2019
14
0
1
BR
cPanel Access Level
Reseller Owner
I'm not sure what you mean by "delete the logs" - if the older awstats and analog files aren't present from before the restore, there will likely not be a way to recover that data.
in this case, with hacks, cracks and other attacks, we can recover the panel analog? to restart it?
 

cultzone

Member
Nov 10, 2019
14
0
1
BR
cPanel Access Level
Reseller Owner
I'm sorry to hear this still isn't working well. If you have root access to the system (I see your profile indicates you are a reseller) could you submit a ticket to our team so we can take a look?
we can give you acess, but we dont know who you re... the server was a reseller, but we migrate to an sole server now.
 

cultzone

Member
Nov 10, 2019
14
0
1
BR
cPanel Access Level
Reseller Owner
We would need root access to perform our work, so if you can get us that level of access to the system we'd be happy to check things on our end.
ok but we getting some trouble on cpanel on this months, now we disconected from the discord list and the support tickets...
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
2,977
377
213
cPanel Access Level
Root Administrator
I also do not see a license on that IP address when I check our system here:


If you run the following command from the server it will tell you what IP is licensed:

Code:
curl -w '\n' -s http://myip.cpanel.net/v1.0/
Can you try that command and the use the IP listed there to continue with the support process?
 

cultzone

Member
Nov 10, 2019
14
0
1
BR
cPanel Access Level
Reseller Owner
I also do not see a license on that IP address when I check our system here:


If you run the following command from the server it will tell you what IP is licensed:

Code:
curl -w '\n' -s http://myip.cpanel.net/v1.0/
Can you try that command and the use the IP listed there to continue with the support process?
cool command=> result =>
curl -w '\n' -s http://myip.cpanel.net/v1.0/
45.91.64.100
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
2,977
377
213
cPanel Access Level
Root Administrator
If you are still seeing issues with submitting a ticket normally you can use the details here to contact our Customer Service directly and get a ticket started with them:

 

cultzone

Member
Nov 10, 2019
14
0
1
BR
cPanel Access Level
Reseller Owner
If you are still seeing issues with submitting a ticket normally you can use the details here to contact our Customer Service directly and get a ticket started with them:

ok thank you