However, companies such as Amazon doesn't really want too much customer interaction - this is quite clear when looking at how the support in general work at AWS.
One of the things that undoubtedly have made cPanel popular over the years is their amazing support. A thing that Amazon doesn't really see the importance in, unless you pay them a billion dollars.
Incorrect. 29 pages of either current or existing customers telling of their disappointment in a brand they once trusted.28 pages of speculations, hate and silly people.
Sure, I'm one of them. And pretty much all hosting providers I know don't mind either - for a simple reason:Any source? I like statistics.
Updating/changing customer packages shouldn't take that long, if it does, it's a lack of automation - but e.g. updating packages across servers, is a few minutes.
- Updating / changing customer packages.
- Researching and moving to a different control panel.
- Moving server.
- Changing prices.
- Updating their website with new features.
- Adding integrations.
You likely don't offer reseller hosting, VPS or dedicated servers. All of these offerings will need to be adjusted dramatically. Not to mention the issue of how to deal with clients that are paying you annually (which is no longer practical to offer).Sure, I'm one of them. And pretty much all hosting providers I know don't mind either - for a simple reason:
The cost our products are high enough, to be able to cover a $0.2 increase per account, because the increase is a tiny percentage of the revenue (and profit). So it doesn't really matter much.
But when you say "like Amazon", you're referring to the type of company that Amazon is.Big companies like Amazon does not mean Amazon exclusively ...
That's ok - changes happen, people make decisions of building a control panel. That doesn't mean it will actually turn into anything. The far majority of ideas never actually turn into something huge. We all know that.In fact, I have already seen a small company seeking private financing to develop a control panel since cpanel made the announcement of the billing model change public. And they shouldn't be the only ones ....
No, not really. But quite a few of them are just fuzzy and warm. People have their opinions. I have mine as well.The funny thing is that you think cpanel is the only coca cola in the desert.
No, but a large portion of running a company, is in fact your support department. And it doesn't matter whether you as a customer of a reseller have never contacted cPanel directly, the tickets towards BuycPanel might every well have resulted in a ticket towards cPanel. Might also not have been the case.So according to your theory the price increase is to pay people who work in cpanel support?
Well ... I have been a cpanel user for 10 years and I have never contacted cpanel support, if I have contacted partners like buycpanel that resold licenses when there has been a problem with the licenses. And interestingly you are killing the partners too.
I think I'm generally the other way around. Because I'm a minority, my opinions don't matter as much as other people's opinion does. But I see things from a customer and a company perspective.From what I see you are of that kind of toxic people who only see their own reality.
No, I do not offer reseller hosting, and the reason being that it's a market that is so dense and is based so much on the cost, that people don't wanna pay a decent price for it. So I can't see why I would ever go into a market like that.You likely don't offer reseller hosting, VPS or dedicated servers. All of these offerings will need to be adjusted dramatically. Not to mention the issue of how to deal with clients that are paying you annually (which is no longer practical to offer).
Depends on the client. If they offer shared hosting, the change can be completely fine. There's a good amount of US providers with 100k+ customers that will continue to use cPanel for their shared hosting platform, because they can justify the pricing. The same providers are looking into other solutions for reseller solutions or VPS/Dedicated servers where they included a license, where they're most affected.For smaller clients that are just using cPanel to host a few sites, this will indeed not be an issue. For larger clients it's an absolute nightmare - and the larger guys are the ones paying cPanel the most money.
Because OVH has to implement usage-based billing? Sure it's a change in their licensing API, but they do have the functionality in their billing system to do usage-based billing, so for them, it will be a base price for a license with X users and then the additional users for the license as a one-time billable item. Their platform supports it.I know for a fact that OVH is exasperated about this change, along with literally everyone else I've spoken to in the industry.
Well, they optimize the interaction with help pages and guides, but if you need interact with someone on aws they have a very good ticket system to interact with them like any other company.However, companies such as Amazon doesn't really want too much customer interaction - this is quite clear when looking at how the support in general work at AWS.
cPanel is paying me nothing, I can't see why they should.@LucasRolff I'm not sure what cPanel is paying you to defend them, but it appears you've had a big change of heart. Here's what you said only a few weeks ago on the day when the price gouging was first announced:
June 27, 2019
june 28, 2019
- so you have to put more work on your customers because you're greedy--LucasRolff
- I think cPanel should take a step back, and ask themselves if they really thought this through--LucasRolff
- Sure, but [Plesk is] still owned by someone greedy--LucasRolff
- sure cPanel is great in many ways, but it also sucks in many ways. there's so many things in cPanel that from an admin perspective is just god awful--LucasRolff
- any party that has to deal with this pricing is going to have to do so much changes--LucasRolff
- The thing is, Plesk and cPanel combined under the ownership of Oakey generates a marketshare above 50%, this per EU regulations means they're also not allowed to drive up prices (just like phone companies are not allowed to drive up prices in "agreement" with each other) - so in fact Oakley could get sued by EU--LucasRolff
- clearly [small hosting businesses] don't matter to cPanel--LucasRolff
- the thing is, the owner of cpanel is an investment company, as much as we hope customer feedback would be taken into account, we also have to realize, that the “job” of an investment company, it to squeeze out as much money as possible, regardless of customer satisfaction.--LucasRolff
- One can say that’s a negative view, but it’s sadly the reality, as I also said when they first got acquired, but I was told not to be pessimistic... now seeing this, I got my view from back then proven to be right ... once again--LucasRolff
- They want us to switch away from cPanel--LucasRolff
Yeah, AWS trying to compete with DO, Vultr and Linode, but being Amazon that likes to charge a premium (For a good reason), they created a cheap product, and deliver cheap "cloud hosting". The actual performance of Lightsail is rather awful, even for the price point. I believe centminmod created a rather extensive benchmark of cheaper providers, where Lightsail really shines in terms of being slow.And on AWS they created ligthsail with preinstalled images among others of plesk and wordpress with bitnami to attract all small fish and dominate the web hosting industry. Explain to me why the hell it would not be productive for them to have a pre-installed image of their own control panel in lightsail for which they will charge $ 10 or $ 15 a month if they sell cloud hosting in lightsail starting at $ 3.50 per month.
FYI Plesk and cPanel are both owned by Oakley Capital - I would avoid anything owned by this company. The industry is moving towards DirectAdmin as a result of this.Great! Thank you very much for raising our prices in exchange for nothing! Your customers are super excited! (sarcasm)
Ok, bye CPanel on several servers we have, hello Plesk!
Assuming you purchased your license from cPanel directly, please contact cPanel Customer Service to discuss at this link:can I convert my "Solo Cloud" license to 15 dollars?
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