Anonymous FTP for my clients

ksangers

Registered
Jan 13, 2012
2
0
51
cPanel Access Level
DataCenter Provider
Hello,

Our clients can't login to their anonymous FTP accounts (configured cPanel). The client redirects them to /var/ftp, which they do not have access to. The anonymous login should redirect to /home/USER/public_ftp.

Code:
$ ftp ftp.kolinc.wbkr.nl
Connected to kolinc.wbkr.nl.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 2 of 50 allowed.
220-Local time is now 10:02. Server port: 21.
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
Name (ftp.kolinc.wbkr.nl:johndoe): anonymous
421 Can't change directory to /var/ftp/ [/]
Login failed.
No control connection for command: No such file or directory
Does anyone know how to fix this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello :)

You are not using a valid username. You have entered "anonymous", rather than "[email protected]". Per our documentation, when a user tries to log into the FTP site using a client, he or she will need to format the username as [email protected] where example.com represents your domain name. Requiring that the login information be entered in this way allows your server to have multiple FTP accounts across multiple websites.

Thank you.