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Another new backup problem

Discussion in 'Data Protection' started by richardjkeys, Oct 16, 2013.

  1. richardjkeys

    richardjkeys Registered

    Oct 16, 2013
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    I've recently started using the new backup system on our server; most of the time it's successful but every few days, the remote location is disabled when it reaches 101 errors - I made this 100 to see if it would fix it as mentioned on another post.

    I've checked the cptransporter log, and there seems to be a lot of "unknown errors" like this (although not always with the same account):

    [2013-10-16 02:35:48 +0100] warn [cpbackup_transporter] Upload attempt failed: Unknown Error at /usr/local/cpanel/Cpanel/ line 26
            Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x167ad88), 'Upload attempt failed: Unknown Error') called at /usr/local/cpanel/Cpanel/Backup/ line 219
            Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x1650de8), Cpanel::Transport::Files::FTP=HASH(0x2158a90), '/home/_backup/2013-10-16/accounts/yorkday.tar.gz', 'c$
            Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1650de8), cPanel::TaskQueue::Task=HASH(0x2157460), Cpanel::LoggerAdapter=HASH(0x167ad88)) called at /usr/local/cpanel/3rd$
            eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/ line 574
            cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/ line 246
            eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/ line 246
            cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2157a30), CODE(0x2149b20)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/ line 579
            cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1f26c50)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
            eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
    The backups worked fine with the setup before, and I've increased the timeout value to 50000.

    Where do I begin to solve the problem?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    Could you open a support ticket so we can take a closer look? You can open a support ticket via:

    Submit A Ticket

    Please post the ticket number here so we can update this thread with the outcome.

    Thank you.
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