any 1 had problems with webhostplus

hi i got a server from webhostplus in december
it was ment to be fully setup with fantastico the lot
i got the password for the server and tryed to logon
the server was not setup at all
i then had to fart about doing it my self as when i had submited a ticket thay used the words
"you didnt pay for managing"
whats the point in a setup fee if thay dont set it up !
then i had the problem with fantastico it was ment to be installed already on the server i complaned for 2 weeks before it was installed then thay said i had to pay for the fantastico licance after a nuther week off complaneing that paid for it (like thay were ment to in the first place)

i am still haveing problems with this server you can bet ya life on it that once a month with out fale the server gose down and when i submit a ticket i dont get a responce for 6 to 8 hours

i have had servers from them before with nealy no problems
the only problem thay have that i can see is there support

has any 1 else had any problems with them ?