any one getting errors downloading pdf files...

[rockster]

crazy.. but we cannot download pdf files on cpanel server.. works fine on all but the cpanel..

client has pdf files for download, when one tries to open or download they receive File Download Error

"File name: Discrepency_form.pdf"

"file type: Adobe Acrobat Control for ActiveX"

"this type of file could harm your computer..."

UI thought it was an ie error. but when you select open or save, another window opens


"the requested site is either unavailable or cannot be found"


yet, when placed as a DIRECT LINK in a page, it opens in ie???


......................

thanks

rock

 

[Juanra]

Did you install mod_gzip for Apache?

 

[rockster]

yes////

is there an answer or a reason for the question as far as pdf ??


we CAN download pdf if the link is IN the page :

<a href="name.pdf">

But NOT if the entire link is placed in the page or you link DIRECTLY to the pdf file///

<a href="http://name.com/name.pdf">

thanks

rock

cPanel.net Support Ticket Number:

 

[Jeff75]

Does anybody know the answer to this? One of my clients is having the same problem.

cPanel.net Support Ticket Number:

 

[Jeff75]

Anybody?

cPanel.net Support Ticket Number:

 

[Jeff75]

I have another client who is having this same problem again. Does anyone know how to fix it???

 

[Steve Kemp]

I know this is a really old post but i have found the same issue since just deploying engintron on a server.

download links with the full url path try and render to the browser and local path loads dont.

is there a config adjustment or workaround to allow full paths to be rendered?

 

[cPanelAnthony]

I'm not aware of a server-side setting to change this. Could you elaborate on the issue? What do you mean exactly by download links with the full URL path try to render in the browser. Is it that a preview will load when it shouldn't?

 

[Steve Kemp]

I'm not aware of a server-side setting to change this. Could you elaborate on the issue? What do you mean exactly by download links with the full URL path try to render in the browser. Is it that a preview will load when it shouldn't?

same issue as rockster posted a while back in this ticket

we CAN download any pdf files if the link is local ie:

<a href="document.pdf">

But NOT if the link contains the entire url:

<a href="https://www.domain.com/document.pdf">

its as if the mime type is ignored thru NginX if the domain is in the url

turn off NginX and the download works thru apache without any issues

 

[cPanelAnthony]

Would you be able to open a support ticket for this issue using the link in my signature and update me with the ID? If you cannot open a ticket with us, your web hosting provider should be able to on your behalf.