Anyone know why the cPanel page counter would quit working?

[jols]

Suddenly one of our hosted customers is getting this error on their page where the counter used to display:

Counter datafile "/var/cpanel/Counters/their-id.dat" must be created in cPanel first!

But they DID create this thing in cPanel.

Anyone?

 

[madaboutlinux]

Login to server as root and execute below commands :-

cd /var/cpanel/Counters/
touch their-id.dat
chown their-id.their-id their-id.dat

Try it.

 

[jols]

Thanks, I just now discovered what was wrong. We had moved this account to a different cPanel server, forwarding the local DNS record to the IP of the new server, and this apparently "crossed the wires" of the counter. I only needed to access the cPanel for this account on the new server and reset the count. For some reason, that did the trick.

Thanks again for your post.