Anyone seen this failure to login behavior in WHM?

bsmithcp

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Sep 5, 2013
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I have created (now) 4 VPS from Atlantic.net. These VPS come with cPanel/WHM pre-installed. However, all 4 have the same problem:

When I go to login to WHM I get the "Login successful. Redirecting" message...but it never redirects...just sits there.

When I told Atlantic.net about this they said it was my problem -- they don't support 3rd party software, etc., etc. -- even though I'm paying them for this license -- so here I am "hat in hand".

Does anyone have any suggestions on what I could do to fix this (dropping Atlantic.net and getting my own license has occurred to me, LOL!)

Also, can I even start a support ticket with cPanel when I haven't personally purchased a license?
 

cPanelMichael

Technical Support Community Manager
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Hello :)

Are you experiencing this issue with multiple web browsers? Do you notice any error messages in the cPanel error log (/usr/local/cpanel/logs/error_log)? Also, are there any firewall rules active on the server or your local computer?

To answer your other question, yes, you can open support tickets via:

Submit A Ticket

Thank you.
 

bsmithcp

Member
Sep 5, 2013
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cPanel Access Level
Website Owner
Hello :)

Are you experiencing this issue with multiple web browsers? Do you notice any error messages in the cPanel error log (/usr/local/cpanel/logs/error_log)? Also, are there any firewall rules active on the server or your local computer?

To answer your other question, yes, you can open support tickets via:

Submit A Ticket

Thank you.

Google goes to a white screen and stays there where FF stays on the redirecting message but neither logs in. IE acts exactly like FF.

I can login to other WHM's so I don't think it's my pc.

The error log shows a bunch of stuff from 2012 (guess that's because it's a VPS?) and this is what is shows from today:

**************************************************
File /usr/local/cpanel/logs/update_analysis/2013-09-06T17:17:08Z.tar.gz has been sent successfully to updatelogdrop.cpanel.net.

cphulkd rejected registration attempt for whostmgrd with: 500 AUTH FAILED
**************************************************

The last line about cphulkd is repeated a dozen times so maybe that will mean something to you.

Thanks.
 

cPanelMichael

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Try stopping cphulkd to see if the issue persists:

Code:
/usr/local/cpanel/etc/init/stopcphulkd
If the issue continues, you may want to try forcing a cPanel update via:

Code:
/scripts/upcp --force
Also, did you check to see if any firewall rules were active on the server?

Thank you.
 

bsmithcp

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Sep 5, 2013
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I ahve tried stopping cphulkd on the advice of someone else. That didn't work.

I'm also running the forced update as I type (how long does that take? it's been running almost an hour...)

How would I check for firewall rules? I've only used Webmin for that in the past and don't have a clue how to do that via SSH (Google, here I come, LOL! Maybe the forced update will fix it though.)

Thanks for the help. I really do appreciate it.
 

bsmithcp

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Sep 5, 2013
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Also, here's the firewall rulesin effect according to "service iptables status":

Table: filter
Chain INPUT (policy ACCEPT)
num target prot opt source destination
1 acctboth all -- 0.0.0.0/0 0.0.0.0/0
Chain FORWARD (policy ACCEPT)
num target prot opt source destination
Chain OUTPUT (policy ACCEPT)
num target prot opt source destination
1 acctboth all -- 0.0.0.0/0 0.0.0.0/0
Chain acctboth (2 references)
num target prot opt source destination
1 tcp -- 209.208.63.28 0.0.0.0/0 tcp dpt:80
2 tcp -- 0.0.0.0/0 209.208.63.28 tcp spt:80
3 tcp -- 209.208.63.28 0.0.0.0/0 tcp dpt:25
4 tcp -- 0.0.0.0/0 209.208.63.28 tcp spt:25
5 tcp -- 209.208.63.28 0.0.0.0/0 tcp dpt:110
6 tcp -- 0.0.0.0/0 209.208.63.28 tcp spt:110
7 icmp -- 209.208.63.28 0.0.0.0/0
8 icmp -- 0.0.0.0/0 209.208.63.28
9 tcp -- 209.208.63.28 0.0.0.0/0
10 tcp -- 0.0.0.0/0 209.208.63.28
11 udp -- 209.208.63.28 0.0.0.0/0
12 udp -- 0.0.0.0/0 209.208.63.28
13 all -- 209.208.63.28 0.0.0.0/0
14 all -- 0.0.0.0/0 209.208.63.28
15 all -- 0.0.0.0/0 0.0.0.0/0
 

cPanelMichael

Technical Support Community Manager
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Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

bsmithcp

Member
Sep 5, 2013
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Thanks so much for the help but I ended up killing the VPS after the forced update sat there doing nothing for a couple of hours. Time for a new VPS (and a new provider until Atlantic.net gets their stuff together)...so I'm trying server4you's VPS.

FYI, installing cPanel on their lowest end VPS took only 32 minutes and 3 seconds. So much for the claims of taking several hours to install that are all over the ol' interweb, LOL!