AOL Emails bouncing back 554 TRANSACTION FAILED

JonathanLIVE

Well-Known Member
Nov 1, 2003
50
0
156
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after end of data:
host mailin-02.mx.aol.com [205.188.157.25]: 554-:
(RLY:CS4) http://postmaster.info.aol.com/errors/421rlycs4.html
554 TRANSACTION FAILED

------ This is a copy of the message, including all the headers. ------

I just sent out an update to my members only to find several of their emails bouncing back with the message above. It says something about I MAY have compromised scripts on my server.. how the heck am I suppose to know where to find what it's talking about?

Thanks
 

haze

Well-Known Member
Dec 21, 2001
1,540
3
318
Sign up for AOL feedback reports. I would suggest calling up AOLs postmaster department for further assistance.
 

simplybe

Well-Known Member
Nov 29, 2002
153
0
166
I would guess some of your members have reported your emails as spam and aol have blocked you.
call aol they ARE helpful and submit a request to be whitlisted and setup a feedback loop. With a feedback loop you will get the spam complaints forwarded to you.

A short term solution would be to edit exim.conf and change the ip that is used to send mail, this is not an ideal solution because if you do not fix the cause of the aol block you will just get the next ip blocked too.

http://postmaster.aol.com/fbl/fblinfo.html
 

Pashio

Active Member
Nov 26, 2005
31
0
156
Hi,

Please check if your Server's IP has rDNS configured properly.
 

simplybe

Well-Known Member
Nov 29, 2002
153
0
166
I think an rdns problem gives a different aol error no to the one posted but worth checking anyway.
Also on that subject if you do change the ip in exim.conf you need to setup rdns for that ip too.
 

mctDarren

Well-Known Member
Jan 6, 2004
662
6
168
New Jersey
cPanel Access Level
Root Administrator
I had this same issue with a client who forwarded all email to AOL. He even told me he marked MY email as spam since I sent him an alert message about a script he had installed that needed a security update. :rolleyes:

I thought a long, drawn out battle with them was coming. I was surprised at how quickly they helped me out. Definitely not what I expected...
 

AndyReed

Well-Known Member
PartnerNOC
May 29, 2004
2,217
4
193
Minneapolis, MN
webtiva said:
I thought a long, drawn out battle with them was coming. I was surprised at how quickly they helped me out. Definitely not what I expected...
Many of our clients had issues with SPAM and were blacklisted by AOL. AOL was very cooperative and helped our clients getting their domains removed from their blacklist. Just in case, you can visit their site for more info on how to whitelist your domain(s): http://postmaster.aol.com/tools/whitelist_guides.html
 
Last edited:

ullalla

Well-Known Member
Jan 20, 2006
192
0
166
one of the reason may be

Hi ,

Earthlink, MSN and AOL users can have problems using their domains SMTP (send mail) server because of safe guards these ISPs have in place to prevent spammers from using their services.

You will need to use your ISP's SMTP mail server information in place of your own server information when setting up your email application. This will not affect your incoming mail.

thank you :)

ullalla