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Apache Down Accidentally

Discussion in 'EasyApache' started by yasir.iqbal12, Mar 8, 2012.

  1. yasir.iqbal12

    yasir.iqbal12 Member

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    Dear All,
    Today my Cpanel apache process was down accidentally. Due to that my sites did not work for some time. I have seen in the logs but could not find the issue why my apache process was down, may be some one else manually down the process. Can any one help me to figure out this issue. So that it can not be happened in the future.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not enough Info to go on in your post to guess at a reason, sorry.
     
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  3. yasir.iqbal12

    yasir.iqbal12 Member

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    Sorry I forgot to put the apache logs

    [Tue Mar 06 18:32:58 2012] [error] [client 98.248.191.7] ModSecurity: Access denied with code 501 (phase 2). Match of "rx ^((?:(?:POS|GE)T|OPTIONS|HEAD))$" ag
    ainst "REQUEST_METHOD" required. [file "/usr/local/apache/conf/modsec2.user.conf"] [line "38"] [id "960032"] [msg "Method is not allowed by policy"] [severity
    "CRITICAL"] [tag "POLICY/METHOD_NOT_ALLOWED"] [hostname "server.biomeanalytics.com"] [uri "/"] [unique_id "T1asuqwYh8IAAF5MKMUAAAAG"]
    [Tue Mar 06 18:32:58 2012] [error] [client 98.248.191.7] File does not exist: /usr/local/apache/htdocs/501.shtml
    [Tue Mar 06 18:34:50 2012] [error] [client 208.67.167.38] File does not exist: /usr/local/apache/htdocs/gpmtalog.cfm
    [Tue Mar 06 18:35:12 2012] [error] [client 208.67.167.38] File does not exist: /usr/local/apache/htdocs/gingx.cfm
    [Tue Mar 06 18:35:13 2012] [error] [client 208.67.167.38] File does not exist: /usr/local/apache/htdocs/gtrex.cfm
    [Tue Mar 06 18:35:13 2012] [error] [client 208.67.167.38] File does not exist: /usr/local/apache/htdocs/gtrex_pre.cfm
    [Tue Mar 06 18:35:13 2012] [error] [client 208.67.167.38] File does not exist: /usr/local/apache/htdocs/gunsubx.cfm
    [Tue Mar 06 18:37:20 2012] [error] [client 180.76.6.222] File does not exist: /home/biomew7/public_html/500.shtml
    [Tue Mar 06 18:37:47 2012] [notice] caught SIGTERM, shutting down
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not much to see there. A few comments on what you've posted from the log:

    Good, you have ModSecurity on the server, that's important. It's working.

    No one should be accessing this directory, directly. And if they do, there is no error pages in there. You can add common error pages to this directory which would stop this sort of message from appearing in your log.

    .cfm file extension is not common I don't think on a cPanel server. Those files being called do not exist in this directory, so you get an error.

    You might want to hire a reputable Server Administrator from the cPanel Application Catalog for assistance with this if you're unsure of the way forward.
    Dev & Sys Admin Services « Application Catalog
     
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