Mads Nordholm

Active Member
Jun 7, 2015
26
2
3
Thailand
cPanel Access Level
Root Administrator
I have an issue with integration between WHMCS and cPanel, which means that WHMCS never picks up on it when I terminate a cPanel account via WHMCS. However, account termination works like a charm on the cPanel server.

It has been suggested to me by WHMCS support, that this could be because Apache is doing a hard restart when an account is deleted/modified, and that the issue would disappear if these actions merely triggered a graceful restart of Apache. Where would I control something like that?
 

24x7server

Well-Known Member
Apr 17, 2013
1,911
96
78
India
cPanel Access Level
Root Administrator
Twitter
Hi,

You will have to check the Apache logs at the time the account is terminated from the WHMCS. For this, you will have first have to login to the server, and execute the below command:
# tail -f /usr/local/apache/logs/error_logs

After you execute the above command, you then have to execute the termination via WHMC and see if you see any error logs occurring that is causing this.
 

Mads Nordholm

Active Member
Jun 7, 2015
26
2
3
Thailand
cPanel Access Level
Root Administrator
Thank you for the reply, but I was more looking to find out if there is even an option in WHM to control if Apache does a hard reset or graceful reset when accounts are created/modified/deleted.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

There's no setting to change in cPanel & WHM. However, feel free to open a support ticket using the link in my signature so we can take a closer look. If WHMCS has determined this is an issue with cPanel, we'd like to take a closer look to determine why.

Thank you.