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SOLVED Apache Service Won't Start after EA3 to EA4 Migration

Discussion in 'EasyApache' started by pschlenker, Jan 15, 2017.

  1. pschlenker

    pschlenker Registered

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    After running the EA3 to EA4 migration script, the Apache service won't start. When I run the command "service httpd start", the operation fails because the script is looking for the Apache binaries in /usr/local/apache, but that directory no longer exists. After running the migration script, the only apache directories I see in /usr/local/ is:

    /usr/local/apache.backup
    /usr/local/apache.backup_archive/
    /usr/local/apache.backup.ea3/

    According to the installation instructions, when EasyApache is migrated, the /usr/local/apache directory is supposed to be moved to the /usr/local/apache.3 directory, but there is no apache.3 directory in /usr/local/ after the migration completes. I received several warnings during the migration, but it's hard to tell if those warning mean that the migration was erroring out, or if they were just normal warnings. Unfortunately, I can't remember exactly what the warnings were. I don't want to run the migration again to make note of the warnings because it will bring our website down.

    I ran the command to revert EasyApache to EA3, and the script ran without issue. After reverting back to EA3, the Apache service started without issue, and I see the "apache" directory in /usr/local/ once again.

    Here is my system information:

    /etc/redhat-release:CentOS release 6.6 (Final)
    /usr/local/cpanel/version:11.60.0.34
    /var/cpanel/envtype:virtuozzo
    CPANEL=release
    Server version: Apache/2.4.25 (Unix)
    Server built: Jan 14 2017 11:06:39
    Cpanel::Easy::Apache v3.34.10 rev9999
    PHP 5.6.29 (cli) (built: Jan 14 2017 14:12:31)
    Copyright (c) 1997-2016 The PHP Group
    Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
    mysql Ver 14.14 Distrib 5.5.52, for Linux (x86_64) using readline 5.1
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look and see what happened? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. gfornes

    gfornes Registered

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    Good Morning!!. I got the the same problem when I was Migrating form EA3 to EA4. When I run system Update I get this error:
    My Ticket ID is: 8158587
    I'd aprecciate if you could help my.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, it looks like this was the result of unsupported bind-chroot packages installed on the system. Removing those packages allowed YUM to update successfully, which then allowed for a successful EasyApache 4 conversion.

    Thank you.
     
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