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Apache SpamAssassin problem

Discussion in 'E-mail Discussion' started by |Noname|, Aug 18, 2014.

  1. |Noname|

    |Noname| Well-Known Member

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    Hey guys,

    We have a customer who was tinkering with spamassassin and stopped receiving email.
    We changed settings back to default but messages are still not reaching his inbox.
    I found a couple of the tests we sent via WHM report, they show as FILTERED, both with score -2.7

    Any advice?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Try searching for those messages in /var/log/exim_mainlog to get a better idea of what's happening. EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Also, check to see if there are any account level filters or user level filters enabled for the account.

    Thank you.
     
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  3. |Noname|

    |Noname| Well-Known Member

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    Hello Michael, there are no filters, exim mainlog shows nothing relevant, actually the line you posted returns nothing.

    And If I do...

    ...I can see the test messages I send, but it doesn't say delivered, rejected or anything

     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you provide the message headers or whatever information you have from that report?

    Thank you.
     
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