The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Apache SpamAssassin problem

Discussion in 'E-mail Discussions' started by |Noname|, Aug 18, 2014.

  1. |Noname|

    |Noname| Well-Known Member

    Joined:
    Aug 6, 2003
    Messages:
    61
    Likes Received:
    0
    Trophy Points:
    6
    Hey guys,

    We have a customer who was tinkering with spamassassin and stopped receiving email.
    We changed settings back to default but messages are still not reaching his inbox.
    I found a couple of the tests we sent via WHM report, they show as FILTERED, both with score -2.7

    Any advice?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,811
    Likes Received:
    671
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Try searching for those messages in /var/log/exim_mainlog to get a better idea of what's happening. EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Also, check to see if there are any account level filters or user level filters enabled for the account.

    Thank you.
     
  3. |Noname|

    |Noname| Well-Known Member

    Joined:
    Aug 6, 2003
    Messages:
    61
    Likes Received:
    0
    Trophy Points:
    6

    Hello Michael, there are no filters, exim mainlog shows nothing relevant, actually the line you posted returns nothing.

    And If I do...

    ...I can see the test messages I send, but it doesn't say delivered, rejected or anything

     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,811
    Likes Received:
    671
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you provide the message headers or whatever information you have from that report?

    Thank you.
     
Loading...

Share This Page