Apache SpamAssassin problem

[|Noname|]

Hey guys,

We have a customer who was tinkering with spamassassin and stopped receiving email.
We changed settings back to default but messages are still not reaching his inbox.
I found a couple of the tests we sent via WHM report, they show as FILTERED, both with score -2.7

Any advice?

 

[cPanelMichael]

Hello

Try searching for those messages in /var/log/exim_mainlog to get a better idea of what's happening. EX:

exigrep user@domain /var/log/exim_mainlog

Also, check to see if there are any account level filters or user level filters enabled for the account.

Thank you.

 

[|Noname|]

Hello

Try searching for those messages in /var/log/exim_mainlog to get a better idea of what's happening. EX:

exigrep user@domain /var/log/exim_mainlog

Also, check to see if there are any account level filters or user level filters enabled for the account.

Thank you.

Hello Michael, there are no filters, exim mainlog shows nothing relevant, actually the line you posted returns nothing.

And If I do...

cat /var/log/exim_mainlog|grep [email protected]

...I can see the test messages I send, but it doesn't say delivered, rejected or anything

2014-08-19 15:10:18 1XJon7-0003wL-4D <= me@mydomain H=server.mydomain [myIP]:40398 P=esmtps X=TLSv1:DHE-RSA-AES256-SHA:256 S=3257 id=53F3B054.2010709@mydomain T="t6" for [email protected]

 

[cPanelMichael]

I found a couple of the tests we sent via WHM report, they show as FILTERED, both with score -2.7

Could you provide the message headers or whatever information you have from that report?

Thank you.