API failure You do not have access to an account named

LukeMJH

Registered
Feb 20, 2019
1
0
1
Edinburgh
cPanel Access Level
Root Administrator
Hi everyone,

Having issues when attempting to suspend an account via WHMCS.
Already spoken with WHMCS support, who advised that the error is provided by the server.

Spoken with my web host, who have been no help.

Anyone able to offer any advice?

Error:
API failure: (XID kshhur) You do not have access to an account named "someusr"

API Response:
{"metadata":{"reason":"API failure: (XID d4jyf9) You do not have access to an account named “someusr”.","version":1,"result":0,"command":"suspendacct"}}
 
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cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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Houston
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DataCenter Provider