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API failure You do not have access to an account named

Discussion in 'General Discussion' started by LukeMJH, Feb 20, 2019.

  1. LukeMJH

    LukeMJH Registered

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    Hi everyone,

    Having issues when attempting to suspend an account via WHMCS.
    Already spoken with WHMCS support, who advised that the error is provided by the server.

    Spoken with my web host, who have been no help.

    Anyone able to offer any advice?

    Error:
    API failure: (XID kshhur) You do not have access to an account named "someusr"

    API Response:
    {"metadata":{"reason":"API failure: (XID d4jyf9) You do not have access to an account named “someusr”.","version":1,"result":0,"command":"suspendacct"}}
     
    #1 LukeMJH, Feb 20, 2019
    Last edited by a moderator: Feb 20, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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