Hi -
I have a user who is ceaselessly sending bad passwords while checking email. In logs, I see POP & IMAP auth errors from her. I am constantly whitelisting her IP addresses out of frustration. She travels, so that complicates matters. I have had her shut off all devices and turn them on one by one so we can try to isolate which is doing it. I think there is more than one device failing authentication. I am spending about 2 hours a week supporting her, which makes me sad. Life is way too short, and I really mean that because I have to spend several hours a week getting chemo!
Back to the matter at hand... the devices want to "repair" the accounts, which only seem to make matters worse. I have been doing this since 1996, and have never had this issue with any other customer. I am considering requiring her to pay $10/mailbox and moving her mail to gsuite or something.
Does anyone have any other suggestions?
Thanks for letting me rant. I don't know why I can't let this customer go!
Thanks,
B
I have a user who is ceaselessly sending bad passwords while checking email. In logs, I see POP & IMAP auth errors from her. I am constantly whitelisting her IP addresses out of frustration. She travels, so that complicates matters. I have had her shut off all devices and turn them on one by one so we can try to isolate which is doing it. I think there is more than one device failing authentication. I am spending about 2 hours a week supporting her, which makes me sad. Life is way too short, and I really mean that because I have to spend several hours a week getting chemo!
Back to the matter at hand... the devices want to "repair" the accounts, which only seem to make matters worse. I have been doing this since 1996, and have never had this issue with any other customer. I am considering requiring her to pay $10/mailbox and moving her mail to gsuite or something.
Does anyone have any other suggestions?
Thanks for letting me rant. I don't know why I can't let this customer go!
Thanks,
B