ASSP works in a different way , there is no quarantine. In ASSP there are Bayesian collections (spam/not spam/ok mail..) which can be corrected using a web interface (by admins) or email interface (by customers) to make the Bayesian filter more efficient.
If a customer
[email protected] (i.e.) has an email blocked using ASSP, the customer can
1) Read the /spambox imap folder (faster way) or read email using Horde , Squirrel and Roundcube (
[email protected] spambox folder). When the customer will find/search the blocked email he can forward it to
[email protected] , and it will not be blocked again.
2) The customer can send an email to
[email protected] (from
[email protected]).
Your customer will receive via email a list of blocked email . If the client find a good email blocked in this list
he can press the button to receive/release the email in his inbox
3) the client can send an email to the sender and it will be whitelisted automatically
4) the client can whitelist the sender email (or domain too) sending an email to
[email protected] . If he wants whitelist a domain name he should enter
[email protected] in the subject or email body. He can enter also a list of domain or email to be whitelisted .
5) the client can login in his cpanel and using the ASSP Deluxe frontend can see a list of email blocked. He can read the blocked email and ask to retrieve it.
6) the client can setup a
[email protected] pop3 spambox collector. For all customers which are not confident with imap protocol they can use a spambox collector . All spam sent to @domain.com will be collected by a
[email protected] pop3 account. When the customer will find a good email blocked he can forward it to
[email protected] , and it will not be blocked again.
All the steps above can be done
without administration support.
However as Administrator you have other ways to allow a blocked email using the ASSP web interface.
For example you can put the blocked email in ASSP WEB INTERFACE > whitelisting menu > Whitelisted Domains and Addresses* (whiteListedDomains) , you can whitelist ip senders , you can use the noprocessing menu to bypass domain,email ,ips ..
BTW If several customers are reporting good email blocked, you (as administrator) should set ASSP spam filter settings
more conservative , it can be done almost instantly using ASSP WHM > SCORE SETTINGS
Good email email blocked in spambox should be rare or none , otherwise it's time to reconfigure your ASSP settings.