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Atmail: cant read emails. New, sent, anything.

Discussion in 'E-mail Discussion' started by benito, Sep 12, 2013.

  1. benito

    benito Well-Known Member

    Jan 8, 2004
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    Mar del Plata - Argentina
    Hello! Im having this problem with one customer only. Using atmail he can't read any messages. Everytime he clicks on a email a popup shows up this:

    "Message could not be loaded from the server - Please try again or view message using another interface"

    Things i already do.

    1. Created a new email address. Problem persist. :mad:
    2. Fix email permissions from WHM. Problem persist. :mad:
    3. Tested other webmail (horde, roundcube, squirrel), Working ok. :)
    4. Tested atmail in another hosting account. Working ok. :)

    Any clue?
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Atmail is no longer supported by cPanel. You can review the following document for more information on it's removal:

    Pending Removal of Atmail open plugin

    It's recommended that you follow the uninstall instructions to remove it from your system.

    Thank you.
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