The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Attracta - One Week Negative Review (And Concern)

Discussion in 'General Discussion' started by shivamxp, Jul 30, 2012.

  1. shivamxp

    shivamxp Well-Known Member

    Joined:
    Jan 30, 2005
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    6
    I would like to add my disappointing one week review of Attracta. This may change if Attracta can help me out and solve my problems and my client concerns. We have nearly 5-10 more orders this month to give them if they can successfully accomodate our requests and sort things out.

    We have had around 20+ signups from our server (we installed Attracta).

    Out of my clients - one of them called cims did go ahead and through my reference purchase two yearly plans for SEO.

    Neither have they received a follow up , nor have they been able to download a printable receipt for their purchase NEITHER have I been credited their purchase affiliate fee. I had sent an email the same (or next day) regarding the problems of both my client and myself yet not a single reply. Further, I am unable to upload the company logo.

    My Server ID for your ref is 57bdbab7382a8a4f942681d486f99453

    I have also added you to my skype ID and also emailed again today but as seen in the last week - your team does not respond to concerns.

    Regards
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you submit a ticket to cs@cpanel.net to see if we can investigate this further? I'm uncertain how we would handle this via the forums precisely. An inquiry to our Customer Service department should be able to get your IP for the machine in question and we could then try to follow up with what is happening.

    I'm terribly sorry for any inconvenience you are experiencing with this feature.

    Thanks!
     
  3. TroyMcCasland

    TroyMcCasland Active Member

    Joined:
    Mar 22, 2010
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    La Jolla, California
    cPanel Access Level:
    Website Owner
    Thank you for reviewing Attracta. I'm sorry you have been disappointed, and I'm 100% certain we can solve your problems and address your client concerns.

    What products did your customer purchase? What's the domain name? All upgrade purchases receive a statement of payment via email. Additionally, there is a statement of all payments made, with printable invoices available for each, in the user's "my account" section under the Payments menu of their Attracta account. These invoices can be easily printed from their browser.
    All emails to support@attracta.com generate a support ticket. All support tickets are answered promptly.
    What is your support ticket number? Please provide the number and we will investigate right away. Please contact me directly Troy at Attracta.com so we can take this off line and take care of your concern.

    If you don't see the revenue due you from customer upgrades you may not have properly linked your servers to your Attracta account for tracking. Please be sure you completed the steps to properly link your server to your Attracta account. Without linking your servers to your account we cannot track purchases from your customers. Don't worry, all previous purchased will be properly reported once you have linked your servers to your account. To link your servers and register for revshare, login to WHM and click on the Attracta link in the bottom lower left hand corner. Here's a screen shot of the page. revshare reg.png revshare reg.png revshare reg.png


    There were some logo upload issues reported and they have all been fixed. We apologize for any inconvenience. Please use the logo upload tool again and let me know if you have any problems.


    My Server ID for your ref is 57bdbab7382a8a4f942681d486f99453

    I have also added you to my skype ID and also emailed again today but as seen in the last week - your team does not respond to concerns.

    Regards[/QUOTE]

    Please contact me directly, and I'll make sure your concerns are addressed immediately.

    Thanks,

    Troy
     
    #3 TroyMcCasland, Jul 30, 2012
    Last edited: Jul 30, 2012
  4. shivamxp

    shivamxp Well-Known Member

    Joined:
    Jan 30, 2005
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    6
    (1) Support Ticket #47430 (july 21,2012)

    No replies or updates till date.


    (2) Also another email was sent to you on the same day regarding the payment (no receipt) . Today I resent it and got a confirmation ticket opened (this did not happen last time). I have resent the same email I sent last time so you can check the email / ticket open for proof of the same.

    Second Ticket re-sent today : #47992

    (3) I also sent an email to Mr. Leo of your company on July 21, 2012 as well ( no reply to that either).


    ---

    The Server ID is fitted properly since it shows 20 signups or so , so that means that the system must be working but did not identify my client (cims.me) who signed up for the same.

    My Partner Account is 632249

    - - - Updated - - -

    Further the logo upload still does not work. I am running an Edge version of CPanel.

    It does not replace your logo and though it shows "saved".

    Regards
     
  5. shivamxp

    shivamxp Well-Known Member

    Joined:
    Jan 30, 2005
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    6
    Invoice
    Date 2012-07
    Status Open
    Payments $281.40
    Charges $281.40
    Balance $0.00

    Payments
    Date Amount Status Description
    2012-07-21 $138.00 Approved AP
    2012-07-21 $143.40 Approved AP

    There is no downloable receipt (that they could find). If you call this mentioned above as a receipt this must be the most unprofessional way to prepare a bill / receipt. It details almost nothing in the receipt that can explain the services properly. This is also not showable in business accounts in India (I'm surprised this is even accepted in the USA as a bill). We have bought softwares before and seen authentic bills and receipts but this was quite surprising. I would request you to send our client pdf form receipts of payment on your letter head rather than no letter head, no company name, oddly printable receipt as I see above.


    Using our WHM/Root login to their cpanel we also logged in but could not find their receipts. Would you mind resending the official receiptsto them via email. That would indeed be helpful.

    Also new problem one of your search engine locations seem to be broken.

    bestofweblookup.com/ - Results dont work since there is a configuration error. Do you not check the locations where the site is submitted to or are some of these engines randomly created and then mismanaged. This looks terrible in the eyes of my clients who are asking on reliability of both the search engine system and Cpanel's integration as well.

    search.pwlinks.com is ALSO Not working (do a search - gives an error could not open XML input)

    whatwhywhenwhere.com is also not working - gives an error too.

    socialsearchlookup.com/ also not working - gives an error too.

    searchatopia.com/?q=cims.me also not working - gives an error too.

    It seems from what I notice that you guys have setup some of these "new search engines" that are not working at all!

    So out of the upgraded customer payment for SEO you have failed to deliver them on some 5-10 search engines not because they dont fit but because they dont work. Mind you they are a hospital so should fit well with all the seo's.

    I would like a very good solid explanation since my customer did pay 281$ for two annual services! And I become accountable since it's through my hosting offering.

    --- Updated one more time

    CPanel Ticket Number: 2983182
     
    #5 shivamxp, Jul 31, 2012
    Last edited: Jul 31, 2012
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,468
    Likes Received:
    196
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    This thread belongs in the Attracta ticket system, not on these forums, not in the cPanel ticket system. If that ticket system has issues, then you should be emailing Troy directly for assistance.

    There is too much personal information in this thread, I have edited the links but would rather remove this thread.
     
Loading...

Share This Page