Attracta - One Week Negative Review (And Concern)

[shivamxp]

I would like to add my disappointing one week review of Attracta. This may change if Attracta can help me out and solve my problems and my client concerns. We have nearly 5-10 more orders this month to give them if they can successfully accomodate our requests and sort things out.

We have had around 20+ signups from our server (we installed Attracta).

Out of my clients - one of them called cims did go ahead and through my reference purchase two yearly plans for SEO.

Neither have they received a follow up , nor have they been able to download a printable receipt for their purchase NEITHER have I been credited their purchase affiliate fee. I had sent an email the same (or next day) regarding the problems of both my client and myself yet not a single reply. Further, I am unable to upload the company logo.

My Server ID for your ref is 57bdbab7382a8a4f942681d486f99453

I have also added you to my skype ID and also emailed again today but as seen in the last week - your team does not respond to concerns.

Regards

 

[cPanelTristan]

Hello,

Could you submit a ticket to [email protected] to see if we can investigate this further? I'm uncertain how we would handle this via the forums precisely. An inquiry to our Customer Service department should be able to get your IP for the machine in question and we could then try to follow up with what is happening.

I'm terribly sorry for any inconvenience you are experiencing with this feature.

Thanks!

 

[TroyMcCasland]

I would like to add my disappointing one week review of Attracta. This may change if Attracta can help me out and solve my problems and my client concerns. We have nearly 5-10 more orders this month to give them if they can successfully accomodate our requests and sort things out.

Thank you for reviewing Attracta. I'm sorry you have been disappointed, and I'm 100% certain we can solve your problems and address your client concerns.

We have had around 20+ signups from our server (we installed Attracta).

Out of my clients - one of them called cims did go ahead and through my reference purchase two yearly plans for SEO.

Neither have they received a follow up , nor have they been able to download a printable receipt for their purchase I had sent an email the same (or next day) regarding the problems of both my client and myself yet not a single reply.

What products did your customer purchase? What's the domain name? All upgrade purchases receive a statement of payment via email. Additionally, there is a statement of all payments made, with printable invoices available for each, in the user's "my account" section under the Payments menu of their Attracta account. These invoices can be easily printed from their browser.
All emails to [email protected] generate a support ticket. All support tickets are answered promptly.
What is your support ticket number? Please provide the number and we will investigate right away. Please contact me directly Troy at Attracta.com so we can take this off line and take care of your concern.

NEITHER have I been credited their purchase affiliate fee.

If you don't see the revenue due you from customer upgrades you may not have properly linked your servers to your Attracta account for tracking. Please be sure you completed the steps to properly link your server to your Attracta account. Without linking your servers to your account we cannot track purchases from your customers. Don't worry, all previous purchased will be properly reported once you have linked your servers to your account. To link your servers and register for revshare, login to WHM and click on the Attracta link in the bottom lower left hand corner. Here's a screen shot of the page.

Further, I am unable to upload the company logo.

There were some logo upload issues reported and they have all been fixed. We apologize for any inconvenience. Please use the logo upload tool again and let me know if you have any problems.


My Server ID for your ref is 57bdbab7382a8a4f942681d486f99453

I have also added you to my skype ID and also emailed again today but as seen in the last week - your team does not respond to concerns.

Regards[/QUOTE]

Please contact me directly, and I'll make sure your concerns are addressed immediately.

Thanks,

Troy

 

[shivamxp]

(1) Support Ticket #47430 (july 21,2012)

No replies or updates till date.


(2) Also another email was sent to you on the same day regarding the payment (no receipt) . Today I resent it and got a confirmation ticket opened (this did not happen last time). I have resent the same email I sent last time so you can check the email / ticket open for proof of the same.

Second Ticket re-sent today : #47992

(3) I also sent an email to Mr. Leo of your company on July 21, 2012 as well ( no reply to that either).


---

The Server ID is fitted properly since it shows 20 signups or so , so that means that the system must be working but did not identify my client (cims.me) who signed up for the same.

My Partner Account is 632249

- - - Updated - - -

Further the logo upload still does not work. I am running an Edge version of CPanel.

It does not replace your logo and though it shows "saved".

Regards

 

[shivamxp]

Invoice
Date 2012-07
Status Open
Payments $281.40
Charges $281.40
Balance $0.00

Payments
Date Amount Status Description
2012-07-21 $138.00 Approved AP
2012-07-21 $143.40 Approved AP

There is no downloable receipt (that they could find). If you call this mentioned above as a receipt this must be the most unprofessional way to prepare a bill / receipt. It details almost nothing in the receipt that can explain the services properly. This is also not showable in business accounts in India (I'm surprised this is even accepted in the USA as a bill). We have bought softwares before and seen authentic bills and receipts but this was quite surprising. I would request you to send our client pdf form receipts of payment on your letter head rather than no letter head, no company name, oddly printable receipt as I see above.


Using our WHM/Root login to their cpanel we also logged in but could not find their receipts. Would you mind resending the official receiptsto them via email. That would indeed be helpful.

Also new problem one of your search engine locations seem to be broken.

bestofweblookup.com/ - Results dont work since there is a configuration error. Do you not check the locations where the site is submitted to or are some of these engines randomly created and then mismanaged. This looks terrible in the eyes of my clients who are asking on reliability of both the search engine system and Cpanel's integration as well.

search.pwlinks.com is ALSO Not working (do a search - gives an error could not open XML input)

whatwhywhenwhere.com is also not working - gives an error too.

socialsearchlookup.com/ also not working - gives an error too.

searchatopia.com/?q=cims.me also not working - gives an error too.

It seems from what I notice that you guys have setup some of these "new search engines" that are not working at all!

So out of the upgraded customer payment for SEO you have failed to deliver them on some 5-10 search engines not because they dont fit but because they dont work. Mind you they are a hospital so should fit well with all the seo's.

I would like a very good solid explanation since my customer did pay 281$ for two annual services! And I become accountable since it's through my hosting offering.

--- Updated one more time

CPanel Ticket Number: 2983182

 

[Infopro]

This thread belongs in the Attracta ticket system, not on these forums, not in the cPanel ticket system. If that ticket system has issues, then you should be emailing Troy directly for assistance.

There is too much personal information in this thread, I have edited the links but would rather remove this thread.