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SOLVED Authentication failed using SFTP / FTP

Discussion in 'General Discussion' started by KWH, Oct 20, 2017.

  1. KWH

    KWH Member

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    Hi,

    I'm just setting up a new server which is to host 1 website. I've downloaded the configuration file for Filezilla, but I just keep getting "Authentication failed" when I try to connect. I've tried changing the root password, user account password, I've synced ftp passwords and restarted the server - I just cannot connect using sftp / ftp! What am I doing wrong? I've never had this problem before with cPanel servers.

    Any advice would be much appreciated!
     
  2. indharajith

    indharajith Member

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  3. KWH

    KWH Member

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    Excellent, I'm now in via FTP! Thank you!
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
     
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