SOLVED Authentication failed using SFTP / FTP

KWH

Member
Jul 18, 2017
9
0
1
UK
cPanel Access Level
Root Administrator
Hi,

I'm just setting up a new server which is to host 1 website. I've downloaded the configuration file for Filezilla, but I just keep getting "Authentication failed" when I try to connect. I've tried changing the root password, user account password, I've synced ftp passwords and restarted the server - I just cannot connect using sftp / ftp! What am I doing wrong? I've never had this problem before with cPanel servers.

Any advice would be much appreciated!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

I'm happy to see the issue is now solved. Thank you for updating us with the outcome.