Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Authentification problem (New password)

Discussion in 'General Discussion' started by user2014, Nov 18, 2014.

  1. user2014

    user2014 Registered

    Joined:
    Nov 18, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Hello,

    I'm having currently a very big problem, i've just edited the password of my cpanel to [Removed] and somehow after i did that and confirmed it logged out and redirected me to a new control panel url with a new port number, i tried to log in with the new password that i set but it doesn't work at all, neither in cpanel or in FTP Client.

    I've copied paste exactly the same password, i'm suspecting maybe type and format of password is not supported in cpanel ?

    What can be the source of the problem, please help me, i'm realy desperate :(

    Any help or suggestions would be much appreciated, thank you
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,896
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I suggest contacting your web hosting provider for assistance. They will be able to change your password, and verify it's working as intended.

    Note: Please keep in mind that these forums are public. Posting an actual password to a public forums let's anyone in the world know your password.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. user2014

    user2014 Registered

    Joined:
    Nov 18, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Thank you for your help, i'll do as you told me and thanks for the advice :)
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice