popeye

Well-Known Member
May 23, 2013
368
2
18
Texas
cPanel Access Level
Root Administrator
Hi just wondering if someone could advise me please.

I had emails for a customers account AUTHRELAY Alert they tried to send 1000s of emails,
but this could not of been the customer because they had been sent from 5 different countries, and need to know if this means they all got access to his email account or would they have malware on their computer ?
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
21
143
cPanel Access Level
Root Administrator
Twitter
Hello,

Hackers/Spammers get access from sorts of locations. Most common is that the computer or device at the customer is infected with a trojan that steals passwords. Have them scan their computer and any device that access emails for infections.