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AUTHRELAY Alert

Discussion in 'E-mail Discussion' started by popeye, Mar 22, 2014.

  1. popeye

    popeye Well-Known Member

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    Hi just wondering if someone could advise me please.

    I had emails for a customers account AUTHRELAY Alert they tried to send 1000s of emails,
    but this could not of been the customer because they had been sent from 5 different countries, and need to know if this means they all got access to his email account or would they have malware on their computer ?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Could be either, you should investigate both. At the very least, change his email and account passwords.
     
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  3. popeye

    popeye Well-Known Member

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    Yes changed email and cPanel passwords but not sure how to find out how they got access.
     
  4. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Hackers/Spammers get access from sorts of locations. Most common is that the computer or device at the customer is infected with a trojan that steals passwords. Have them scan their computer and any device that access emails for infections.
     
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