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Auto-Reply to one specific email address

Discussion in 'E-mail Discussion' started by mbressman, Jan 21, 2018.

  1. mbressman

    mbressman Active Member

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    I have a catch-all (default address) set up for one of the domains being hosted by a shared hosting provider. Most inbound email to that domain goes to a specific email address (let's call it xyz@example.com) but some goes to other addresses that I might not be aware of, hence the need for the catch-all (default address). I'm wondering if there is any mechanism that would allow me to set up a rule in cPanel so that emails that come in from a certain email address (let's say person@outside_domain.com) and are addressed to xyz@example.com will send back an auto-reply to person@outside_domain.com but also be delivered according to the catch-all (default address).

    I tried this with the auto-responders but there is no way to specify an inbound email address to match the auto-responder with - it just responds to everything sent to xyz@example.com. And not only that, but because there is no forwarder or mailbox set up, it discards the inbound message after auto-responding instead of delivering it according to the catch-all (default address).

    Any thoughts? Thanks!
     
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    #1 mbressman, Jan 21, 2018
    Last edited by a moderator: Jan 22, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You could setup a global email filter in the account that redirects incoming email matching your specific conditions to a secondary email address. Then, setup a new autoresponder for that secondary email address. Thus, only emails matching your specific criteria would receive the automatic response.

    Thank you.
     
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