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Auto-responder "Email Address No Longer in Use"

Discussion in 'E-mail Discussions' started by stefanmain, Dec 14, 2014.

  1. stefanmain

    stefanmain Active Member

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    I have cPanel X at InMotion. I seem to recall there used to be a quick and easy way to configure an email account to "auto-respond" that the email account is no longer active, for all incoming mail addressed to an obsolete email account. Am I right, and if so, does that method still exist? And if not, what is the easiest way to do that? Thank you.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    In Paper Lantern, search for Forwarders, click result. Choose Destination:
     
  3. stefanmain

    stefanmain Active Member

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    I do not know that I have "Paper Lantern". At Mail>>Forwarders, there are the list of forwarded email addresses with the choice to "Delete" or to "Add Forwarder". Clicking on Add Forwarder has a space to type in an email address, and then a box for an address to which to forward it. Is it in that box where I should place "Discard and send an error to the sender (at SMTP time). Failure Message (seen by sender)", including the parenthetical comments? And if so, is that all I need to do?

    Earlier, I failed to mention I am using a MacBook with ver 10.9.5.

    I have attached four JPG screen grabs of my cPanel version.

    Thank you for your help.
     

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    #3 stefanmain, Dec 16, 2014
    Last edited: Dec 16, 2014
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Your personal computer has nothing to do with this, but thanks for the additional Info. ;)

    Your Hosting Provider has you on an outdated, no longer supported theme, as shown in image #2 "cPanel X". You should contact them to be moved to Paper Lantern. Or at the very least, x3.
     
  5. stefanmain

    stefanmain Active Member

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