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Auto responders with forwarded email addresses

Discussion in 'E-mail Discussions' started by cybra, Aug 29, 2007.

  1. cybra

    cybra Registered

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  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Can you elaborate on your situation, specifically why removing forwarding from xxx@ to zzz@ to avoid auto-responses would be unacceptable?
     
  3. cybra

    cybra Registered

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    Thanks for the quick response! We have a support email address that forwards to many people in the company - And it's our company policy to have auto responders on when we are out of the office...

    I could have them all set up the account on their pc's, but I'm afraid of losing mail or problems popping up with so many people downloading the mail from that account. The forwarder is great in that I know everyone who needs a copy of the email gets it.

    Of course, I'm getting the old "this worked perfectly with our old server" comments... :)
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    As far as I am aware, for email forwarders and auto-responders set up in cPanel, there is no way to tell it to avoid automatically responding to email that was merely forwarded to it.

    If you are using this for support, you may want to consider setting up some sort of ticketing system rather than a kludge of forwarding to multiple email addresses or having multiple users check the account via IMAP or webmail.
     
  5. cybra

    cybra Registered

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    "kludge" is a good word for it :)

    Thanks again for the quick reply!
     
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