Auto SSL Not Working for New Domain

Operating System & Version
CENTOS 7.9
cPanel & WHM Version
98.0.6

PostAlmostAnything

Well-Known Member
Mar 3, 2020
70
1
8
Portland, Oregon
cPanel Access Level
Website Owner
I registered a new domain name and added it as an addon domain a little over an hour ago and Auto SSL still has a little red x next to every variation of the domain on the list. I recall having this problem with another new domain in the past and it resolved itself over time, but is really inconvenient.

I also noticed that the wrong email servers are listed for the email account I just created when I click connect devices. They should be formatted as mail.example.com but instead they are formatted as myip.cprapid.com.
 

andrew.n

Well-Known Member
Jun 9, 2020
930
345
63
EU
cPanel Access Level
Root Administrator
If you login to WHM and click on AutoSSL under the accounts you can manually force run the SSL request again and there you can see the logs why it is failing exactly.

As for the mail servers it's because you didn't se the hostname for the server or it was not resolving yet. You can set your new hostname in WHM under hostname option as well.
 
  • Like
Reactions: cPanelAnthony

HostNoc

Well-Known Member
Feb 20, 2020
157
39
28
Ontario
cPanel Access Level
Root Administrator
HI

You need to wait for the DNS to propagate completely once, DNS propagation complete then try to run auto SSL for that user and see the logs what error are you getting

Regards
HostNoc
 
  • Like
Reactions: cPanelAnthony