Auto SSL Not Working for New Domain

Operating System & Version
CENTOS 7.9
cPanel & WHM Version
98.0.6

PostAlmostAnything

Active Member
Mar 3, 2020
36
0
6
Portland, Oregon
cPanel Access Level
Website Owner
I registered a new domain name and added it as an addon domain a little over an hour ago and Auto SSL still has a little red x next to every variation of the domain on the list. I recall having this problem with another new domain in the past and it resolved itself over time, but is really inconvenient.

I also noticed that the wrong email servers are listed for the email account I just created when I click connect devices. They should be formatted as mail.example.com but instead they are formatted as myip.cprapid.com.
 

andrew.n

Well-Known Member
Jun 9, 2020
775
279
63
EU
cPanel Access Level
Root Administrator
If you login to WHM and click on AutoSSL under the accounts you can manually force run the SSL request again and there you can see the logs why it is failing exactly.

As for the mail servers it's because you didn't se the hostname for the server or it was not resolving yet. You can set your new hostname in WHM under hostname option as well.
 
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