Auto SSL not working properly

macasoft

Registered
Nov 11, 2007
1
0
51
Hello

The Auto SSL is not working properly. I waited for 48 hours but the certificate was not issued and is still showing as pending. This is happening for all domains.

Any suggestions?

Thank you!

[REDACTED]
1:24:24 PM The cPanel Store received “domain.com”’s certificate order. (Order Item ID: 1796009801) The system will periodically poll the cPanel Store for the issued certificate and then install it after a successful retrieval.
The system has completed “username”’s AutoSSL check.
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Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,498
1,971
363
cPanel Access Level
Root Administrator
Hey there! I edited the log entry you posted to ensure that no domains or usernames were public. It's important not to post any public details to the forums for security reasons.

I checked that order ID on my end and I see the SSL is issued as the certificate chain is available. Can you run the following command on the server to see if that gets the certificate installed?

Code:
/usr/local/cpanel/bin/autossl_check_cpstore_queue