auto SSL one of my subdomains but getting an error

[James Eco]

Hello, trying to auto SSL one of my subdomains but getting an error - What can cause this error
4:28:04 AM SUCCESS TLS Status: OK
Certificate expiry: 3/2/22, 9:26 AM UTC (55.29 days from now)
4:28:04 AM Analyzing “worldwide.my_domain.com” (website) …
4:28:04 AM ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
4:28:04 AM Analyzing “wpwebfixer.com.prowp.io” (website) …
4:28:04 AM SUCCESS TLS Status: OK
Certificate expiry: 3/3/22, 6:26 AM UTC (56.17 days from now)
4:28:04 AM Analyzing “xn--7dbkdl5buef.xn--9dbq2a.prowp.io” (website) …
4:28:04 AM SUCCESS TLS Status: OK
Certificate expiry: 3/2/22, 9:26 AM UTC (55.29 days from now)
4:28:04 AM Attempting to ensure the existence of necessary CAA records …
4:28:04 AM No CAA records were created.
4:28:04 AM Verifying 2 domains’ management status …
Verifying “cPanel (powered by Sectigo)”’s authorization on 2 domains via DNS CAA records …
4:28:04 AM “www.worldwide.my_domain.com” is managed.
“worldwide.my_domain.com” is managed.
All of this user’s 2 domains are managed.
4:28:05 AM CA authorized: “worldwide.my_domain.com”
CA authorized: “www.worldwide.my_domain.com”
“cPanel (powered by Sectigo)” is authorized to issue certificates for 2 of this user’s 2 domains.
4:28:05 AM Performing HTTP DCV (Domain Control Validation) on 2 domains …
4:28:05 AM Local HTTP DCV OK: worldwide.my_domain.com
Local HTTP DCV OK: www.worldwide.my_domain.com
4:28:05 AM No local DNS DCV is necessary.
4:28:05 AM Processing “prowp”’s local DCV results …
4:28:05 AM Analyzing “worldwide.my_domain.com”’s DCV results …
4:28:05 AM AutoSSL will request a new certificate.
4:28:05 AM The system will attempt to renew the SSL certificate for (worldwide.my_domain.com: worldwide.my_domain.com www.worldwide.my_domain.com).
4:28:06 AM ERROR AutoSSL failed to request an SSL certificate for “worldwide.my_domain.com” because of an error: (XID 729bfd) The system failed to parse the JSON stream data “” for the caller “Cpanel::cPStore::Utils::unpack_api_response_content” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/Cpanel/JSON.pm line 123.
The system has completed “prowp”’s AutoSSL check.
4:28:06 AM The system finished checking 1 user.

Thank u

 

[cPanelAnthony]

Hello! The error is rather vague. Would it be possible for you to open a ticket using the link in my signature or by requesting your web hosting provider to open one? If you provide me the ticket ID, I can keep this thread updated.