AutoDiscovery XML Not Found

jjvideo25

Member
Jan 13, 2013
18
1
3
cPanel Access Level
Root Administrator
I'm trying to configure cPanel email auto-discovery, but when I try and set up a test email account on Outlook, it does not work.

The XML file that Outlook is looking for the configuration settings in is located at https:/cpanelemaildiscovery.cpanel.net/autodiscover/autodescover.xml

However, that file does not exist on the server. I am getting "The requested URL /autodiscover/autodescover.xml was not found on this server."

I'm guessing that is why AutoDiscover is not working. Can this be fixed on cPanel's side?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello,

Could you run the command below from your server and let us know the output?

Code:
curl -D /dev/stdout --data-binary '<EMailAddress>[email protected]</EMailAddress>' -l https://domain.tld/autodiscover/autodiscover.xml
Replace "[email protected]" with the actual email account, and "https://domain.tld" with the actual domain name. Ensure to replace the domain names with examples in your response.

Thank you.
 

jjvideo25

Member
Jan 13, 2013
18
1
3
cPanel Access Level
Root Administrator
HTTP/1.1 404 Not Found
Date: Wed, 02 Nov 2016 14:47:41 GMT
Server: Apache
Content-Length: 346
Content-Type: text/html; charset=iso-8859-1

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /autodiscover/autodiscover.xml was not found on this server.</p>
<p>Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.</p>
</body></html>
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.