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Automated email headaches - Help!

Discussion in 'E-mail Discussion' started by siclik, Jul 30, 2009.

  1. siclik

    siclik Registered

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    Hello,

    I've been having some trouble over the past 6 months receiving a handful of automated emails on our server. I thought maybe one of you could point me in the right direction.

    A few months ago I posted this on Ask Metafilter; here is that thread if you'd like to bone up on the issue:

    Wait a minute Mr. Postman! | Ask Metafilter

    I've looked through the logs and still cannot figure out why we're not getting certain automated emails. Today, for example, I should have received an email from notify@ooma.com but I never did (should have received it within the last hour).

    Oddly enough, if I have Ooma email my Gmail address instead, and then have Gmail automatically forward the email onto my exim address, the email is successfully delivered. i.e.:

    ---------------------------------------
    [Ooma emails -> me@exim.com (email not delivered)]
    ---------------------------------------
    [Ooma emails -> me@gmail.com --forward--> me@exim.com (successfully delivered)]
    ---------------------------------------

    Any help you can provide would be greatly appreciated.

    Thanks!
     
  2. siclik

    siclik Registered

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    Solved

    After months of frustration, I finally discovered that is is bad programming on behalf of the Ooma website.

    Tinkering around with it for a while, I discovered that it only saved my email notification preferences if I logged out and logged back in after modifying them.

    Very frustrating because I spoke to their technical support team months ago for hours trying to figure out why I wasn't getting notifications. They attested that emails WERE being sent to me, so it must be a problem with my server that they weren't being received.

    Everyone's so quick to blame someone else - turns out emails weren't being sent all along!
     
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