Automated update process fails (yum)

[vtek]

Hey,

I've been having cPanel update issues for the past two months now. yum fails to update some packages. As a workaround I have manually ran yum with --skip-broken function. But its getting annyoing. I've been trying to solve the issue but have not had success. Quite the contrary, I think I broke something more the other day while trying to fix this. As now I get notification about:

cPanel & WHM failed to update.

Sysup: Needed system RPMs were not installed: libtiff-devel

Manually trying to install that package with yum I get the following (which also is the original error):

[2016-01-28 03:19:44 +0200]  [2273] Error: Package: libtiff-4.0.3-18.el6.x86_64 (nvirt)
[2016-01-28 03:19:44 +0200]  [2273]  You could try using --skip-broken to work around the problem
[2016-01-28 03:19:44 +0200]  [2273]  You could try running: rpm -Va --nofiles --nodigest
[2016-01-28 03:19:44 +0200]  [2273] The system failed to execute yum with the arguments “-y -c /etc/yum.conf update” because of an error: The “/usr/bin/yum” command (process 2288) reported error number 1 when it ended. : Error: Package: libtiff-4.0.3-18.el6.x86_64 (nvirt)
[2016-01-28 03:19:44 +0200]  [2273]  Requires: libjbig.so.2.1()(64bit)
[2016-01-28 03:19:44 +0200]  [2273] Error: Package: 1:cups-libs-1.4.2-72.el6.x86_64 (@base)
[2016-01-28 03:19:44 +0200]  [2273]  Requires: libtiff.so.3()(64bit)
[2016-01-28 03:19:44 +0200]  [2273]  Removing: libtiff-3.9.4-10.el6_5.x86_64 (@base)
[2016-01-28 03:19:44 +0200]  [2273]  libtiff.so.3()(64bit)
[2016-01-28 03:19:44 +0200]  [2273]  Updated By: libtiff-4.0.3-18.el6.x86_64 (nvirt)
[2016-01-28 03:19:44 +0200]  [2273]  Not found
[2016-01-28 03:19:44 +0200]  [2273] Error: Package: gdk-pixbuf2-2.24.1-6.el6_7.x86_64 (@updates)
[2016-01-28 03:19:44 +0200]  [2273]  Requires: libtiff.so.3()(64bit)
[2016-01-28 03:19:44 +0200]  [2273]  Removing: libtiff-3.9.4-10.el6_5.x86_64 (@base)
[2016-01-28 03:19:44 +0200]  [2273]  libtiff.so.3()(64bit)
[2016-01-28 03:19:44 +0200]  [2273]  Updated By: libtiff-4.0.3-18.el6.x86_64 (nvirt)
[2016-01-28 03:19:44 +0200]  [2273]  Not found
[2016-01-28 03:19:44 +0200]  [2273] Error: Package: lcms-1.19-1.el6.x86_64 (@base)
[2016-01-28 03:19:44 +0200]  [2273]  Requires: libtiff.so.3()(64bit)
[2016-01-28 03:19:44 +0200]  [2273]  Removing: libtiff-3.9.4-10.el6_5.x86_64 (@base)
[2016-01-28 03:19:44 +0200]  [2273]  libtiff.so.3()(64bit)
[2016-01-28 03:19:44 +0200]  [2273]  Updated By: libtiff-4.0.3-18.el6.x86_64 (nvirt)
[2016-01-28 03:19:44 +0200]  [2273]  Not found
[2016-01-28 03:19:44 +0200]  [2273] checkyum version 22.3

I have root access and my box info is:

/etc/redhat-release:CentOS release 6.7 (Final)
/usr/local/cpanel/version:11.52.2.5
/var/cpanel/envtype:kvm
CPANEL=release
Server version: Apache/2.4.16 (Unix)
Server built:  Sep 30 2015 14:59:31
Cpanel::Easy::Apache v3.32.1 rev9999
PHP 5.5.29 (cgi-fcgi) (built: Sep 30 2015 15:08:15)
Copyright (c) 1997-2015 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies
mysql  Ver 14.14 Distrib 5.5.47, for Linux (x86_64) using readline 5.1

Many thanks,

J

 

[cPanelMichael]

Hello

This looks like an issue with your system packages. Please post the output from the following command:

rpm -qa|grep tiff

Also, do you notice any error messages when running the "yum reinstall libtiff" command?

Thank you.

 

[vtek]

Thanks for the reply!

There were no errors while running yum reinstall libtiff.

"rpm -qa|grep tiff" gives me:

libtiff-3.9.4-10.el6_5.x86_64

 

[cPanelMichael]

Please let us know if installing the libtiff-devel package addresses the issue:

yum install libtiff-devel

Thank you.

 

[vtek]

Thanks again Michael for your reply.

I get the following errors while trying to install that package:

--> Running transaction check
---> Package libtiff-devel.x86_64 0:4.0.3-18.el6 will be installed
--> Processing Dependency: libtiff(x86-64) = 4.0.3-18.el6 for package: libtiff-devel-4.0.3-18.el6.x86_64
--> Processing Dependency: libtiffxx.so.5()(64bit) for package: libtiff-devel-4.0.3-18.el6.x86_64
--> Processing Dependency: libtiff.so.5()(64bit) for package: libtiff-devel-4.0.3-18.el6.x86_64
--> Running transaction check
---> Package libtiff.x86_64 0:3.9.4-10.el6_5 will be updated
--> Processing Dependency: libtiff.so.3()(64bit) for package: gdk-pixbuf2-2.24.1-6.el6_7.x86_64
--> Processing Dependency: libtiff.so.3()(64bit) for package: lcms-1.19-1.el6.x86_64
--> Processing Dependency: libtiff.so.3()(64bit) for package: 1:cups-libs-1.4.2-72.el6.x86_64
---> Package libtiff.x86_64 0:4.0.3-18.el6 will be an update
--> Processing Dependency: libjbig.so.2.1()(64bit) for package: libtiff-4.0.3-18.el6.x86_64
--> Finished Dependency Resolution
Error: Package: libtiff-4.0.3-18.el6.x86_64 (nvirt)
  Requires: libjbig.so.2.1()(64bit)
Error: Package: 1:cups-libs-1.4.2-72.el6.x86_64 (@base)
  Requires: libtiff.so.3()(64bit)
  Removing: libtiff-3.9.4-10.el6_5.x86_64 (@base)
  libtiff.so.3()(64bit)
  Updated By: libtiff-4.0.3-18.el6.x86_64 (nvirt)
  Not found
Error: Package: gdk-pixbuf2-2.24.1-6.el6_7.x86_64 (@updates)
  Requires: libtiff.so.3()(64bit)
  Removing: libtiff-3.9.4-10.el6_5.x86_64 (@base)
  libtiff.so.3()(64bit)
  Updated By: libtiff-4.0.3-18.el6.x86_64 (nvirt)
  Not found
Error: Package: lcms-1.19-1.el6.x86_64 (@base)
  Requires: libtiff.so.3()(64bit)
  Removing: libtiff-3.9.4-10.el6_5.x86_64 (@base)
  libtiff.so.3()(64bit)
  Updated By: libtiff-4.0.3-18.el6.x86_64 (nvirt)
  Not found
 You could try using --skip-broken to work around the problem
 You could try running: rpm -Va --nofiles --nodigest

I probably should do some man on yum as I'm new to RPM's...

 

[cPanelMichael]

Check the /etc/yum.repos.d directory and see if you are using any custom YUM repos:

ls -al /etc/yum.repos.d

You may need to disable any non-standard REPO files to allow YUM to proceed. Keep in mind this is a system administration issue that's unrelated to the cPanel software itself.

Thank you.

 

[vtek]

^^

Ah well, as it turns out there was a rogue repo added by my server provider for some reason. (nvirt). I did not realize it was a 3rd party repo so didnt pay much attention to it. Removed the repo and things work now as they should. I'll be smarter next time .

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.