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Automatic backup warning

Discussion in 'Data Protection' started by Kwazi, Aug 11, 2015.

  1. Kwazi

    Kwazi Member

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    Hi everyone, I enabled automatic backup and set cron jobs on my server for backup. The backup run smoothly but it shows one WARNING saying :
    'WARN: Warnings(s) encountered in tar during archiving:
    /home/redapsaa/.cpanel/live-engine-connector-s20beKKgXG.sock: Cannot open file: No such device or address at /usr/local/cpanel/scripts/pkgacct line 1731.

    Any assistance on how to solve this warning.
    Thanx in advance.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you verify if this issue still occurs when packaging the account manually via the "/scripts/pkgacct $username" command?

    Thank you.
     
  3. Kwazi

    Kwazi Member

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    Hello :)
    You mean must I set cron jobs via SSH? Because I can't do it manually during the day because we work on it.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm not advising that you backup the account manually as a permanent solution. I'm only suggesting that you do it once to see if the error message you encountered was a temporary issue or if it continues to occur.

    Thank you.
     
  5. Kwazi

    Kwazi Member

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    Hi,
    Can you please help me in how can I package the account via "/scripts/pkgacct $username" command. I don't have much experience in working with Linux server commands so somewhere along the way I get lost.

    Please give me the full command. And how to check whether this error message is temporary or continues to occur? This .sock file is 0kb(size) and the permission value is 644. And the .cpanel directory that contain this file is 700(permission value).

    Thank you.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    The following document explains how to access your server via SSH:

    SSH Connection Guide

    The command I provided is the exact command you can run. Check to see if you notice any error messages during the backup process.

    Thank you.
     
  7. ottdev

    ottdev Well-Known Member

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    I see the same - a half dozen accounts with these warnings on the backup report - all referring to these
    /home/OWNER/.cpanel/live-engine-connector-RANDOMSTRING.sock :

    # ls -l /home/micetown/.cpanel/live-engine-connector-AgdH4Y_6NI.sock
    srw------- 1 micetown micetown 0 Jan 29 2015 /home/micetown/.cpanel/live-engine-connector-AgdH4Y_6NI.sock=

    I gather these are related to the LiveAPI system. Would be nice is these warnings about these specific files only could be omitted from the backup report. I suspect they aren't at all important to backup integrity.
     
  8. ottdev

    ottdev Well-Known Member

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    That's a helpful reference. Thank you.
    Is it normal for these .sock files to persist like this for months? Or would these be considered stale/timed out after X days and can be deleted ?
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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  10. ottdev

    ottdev Well-Known Member

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    Not uness it's something that came pre-installed or CFS or Softaculous? We have only added an icon to redirect to an external URL for webmail (via dynamicui/install.json). This conversation was the first time I heard about "LiveAPI", so have not knowingly done anything using it.
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, Softaculous does utilize LiveAPI.

    Thank you.
     
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