Automatically Detect Configuration (recommended) not working

paulw32

Member
Jul 5, 2020
17
6
3
Australia
cPanel Access Level
Root Administrator
Just had a new server set up a couple of weeks ago, and it seems the "Automatically Detect Configuration" to detect remote or local mail isn't working.

It works fine if the MX records are in cPanel, but if the client has their MX records set up with their domain registrar the records are not detected as either local or remote. It simply looks as though neither option is selected.

Anyone have any idea how to fix this?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
For domains with their DNS being managed at the registrar, do they have MX records? Can you show me a screenshot of the setting? Is the domain placed in /etc/remotedomains or /etc/localdomains