Automatically disables Reseller Privileges in Modify an Account

[elis4]

Hello Dears

I am a server admin. I have a server and I have activated resellers. (Approximately 20 pieces)

For a few days now, some of the resellers have been completely randomly removed from the Reseller Privileges in the Modify an Account section, and all of its user have been moved to root. This happened to my 8 reseller. One of them every day


Please help me
This has hurt me a lot.

Best regards

 

[cPanelLauren]

Can you provide me the steps necessary to replicate this in as detailed fashion as possible?
You can see the following for examples of information that is useful: Forums Guidelines and FAQ

 

[elis4]

Can you provide me the steps necessary to replicate this in as detailed fashion as possible?
You can see the following for examples of information that is useful: Forums Guidelines and FAQ

Thank you for help me.

Do you need a server login credential to check the problem?

 

[cPanelLauren]

Thank you for help me.

Do you need a server login credential to check the problem?

No, you should not ever provide login information to your server through the forums. If you don't know how to check this on your own I would advise you to open a support ticket using the instructions in the link in my signature.