AUTOPILOT SITE DOWN unble to access Admin control panel

tiaka

Registered
Feb 5, 2011
2
0
51
Just wanted to check with fellow HG resellers that use WHMAutopilot. Is anyone else having trouble accessing their admin area in autopilot. Ever since there site went down this week I have been unable to access my admin panel. This sucks there development has been stalled for about 2 yrs with the latest version upgraded December 2009. Anyone know whats going on?
You would think HG would have some course or direction but I'm not hearing anything from them at all.?
Anybody?
 

rhenderson

Well-Known Member
Apr 21, 2005
778
2
168
Oklahoma
cPanel Access Level
Root Administrator
I gave up on them and just wrote the license off as a loss....I have went back from time to time to see if there was anything new but the forums was constantly full of porn spam. 2 years ago we went with WHMCS and never been happier.
 

NufSed

Registered
Feb 7, 2011
1
0
51
I have used them for years and I have only had this issue 3 times. this is by far the longest, usually its less than 24 hours. HG says they are "aware" of the issue. would like to know more but.... Brandee (whmautopilot owner) has had some serious medical issues (cancer) but is doing better. Although we have had no updates for a while my billing system has ran super! I would like to see a "server down" work around for extended down times like this but a software running this well is very rare and the support Brandee gives is really good. I plan to stay onboard myself.
 

tiaka

Registered
Feb 5, 2011
2
0
51
Well I did manage to get a hold of Brandee and he fixed my issue so thank god and really do mean it, that he is still around and responding to his customer base. He is well had some issues with a Hard Drive that failed and a corrupt backup but assured me he would be back online as soon as possible. Certainly has restored my faith in this Software :)