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Autoresponder and default address

Discussion in 'General Discussion' started by casey, Aug 24, 2004.

  1. casey

    casey Well-Known Member

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    I have an issue with the autoresponder. I have my default address set to :fail:, and I have an autoresponder tos@mydomain.com. tos is not a mailbox, only an autoresponder. The autoresponder works, but I also get a "Mail Delivery Failed" message. Now, obviously, I don't want this failure message. What gives?
     
  2. casey

    casey Well-Known Member

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    No, because I don't want to waste the bandwidth. I should add that forwarders work fine. It's just the autoresponders that give this message...unless there's an actual account.
     
  3. SarcNBit

    SarcNBit Well-Known Member

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  4. casey

    casey Well-Known Member

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    Interestingly enough, the same thing happens. The autoresponse is received, but so is a message saying there was a delivery failure.

    One more piece of information that I just noticed: if I do the autoresponder, I get a mail delivery failure message from my server. If I send to a non-existant e-mail address, however, the error is from the mailer-daemon of the smtp server I am sending from.
     
  5. SarcNBit

    SarcNBit Well-Known Member

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    I have not had a chance to test this yet (I will later today if the problem persists for you). One more thing to test: create a forwarder with the same address as your auto-responder and set it to :blackhole:.
     
  6. casey

    casey Well-Known Member

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    Weird. I guess the forwarders overrule the autoresponders. If I do that the autoresponder ceases to function. This is very strange.

    If worse comes to worst I'll just tell my clients they have to use real mailboxes with the autoresponders.
     
  7. SarcNBit

    SarcNBit Well-Known Member

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    I just tested this and saw the same results. Here is a tail of the exim log (names changed to implicate the guilty):

    2004-08-25 21:56:19 1C09VJ-0007QP-GY <= mailer@gmail.com H=(mproxy.gmail.com) [17.233.170.249] P=esmtp S=840 id=7241f88c08542518561b67511a@mail.gmail.com
    2004-08-25 21:56:19 1C09VJ-0007QP-GY ** bouncetest@cpaneldomain.com R=virtual_aliases:
    2004-08-25 21:56:19 1C09VJ-0002zP-ML <= cpdom@testserver.cpaneldomain.com U=cpdom P=local S=659
    2004-08-25 21:56:19 1C09VJ-0007QP-GY => |/usr/local/cpanel/bin/autorespond bouncetest@cpaneldomain.com /home/cpdom/.autorespond (bouncetest@cpaneldomain.com) <bouncetest@cpaneldomain.com> R=virtual_aliases_nostar T=virtual_address_pipe
    2004-08-25 21:56:19 1C09VJ-0004Qv-Op <= <> R=3C09VJ-0007QR-GY U=mailnull P=local S=1656
    2004-08-25 21:56:19 1C09VJ-0007QP-GY Completed
    2004-08-25 21:56:20 1C09VJ-0002zP-ML => mailer@gmail.com R=lookuphost T=remote_smtp H=gsmtp171.google.com [17.233.171.74]
    2004-08-25 21:56:20 1C09VJ-0002zP-ML Completed
    2004-08-25 21:56:20 1C09VJ-0004Qv-Op => mailer@gmail.com R=lookuphost T=remote_smtp H=gsmtp171.google.com [17.233.171.74]
    2004-08-25 21:56:20 1C09VJ-0004Qv-Op Completed

    Seems like a bug to me. I have not had anyone complain about it (surprisingly), but I do not think that is the way it should (or used to for that matter) work. I would suggest submitting to bugzilla and posting back the ticket # :)
     
  8. casey

    casey Well-Known Member

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    Will do. Thanks for proving I'm not crazy. :)


    Logged as Bugzilla #1096
     
    #8 casey, Aug 25, 2004
    Last edited: Aug 25, 2004
  9. SarcNBit

    SarcNBit Well-Known Member

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    Here is a direct link to make things a little easier. :)
     
  10. SarcNBit

    SarcNBit Well-Known Member

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    It has been more than a week, and that bug hasn't even been assigned. :(
     
  11. casey

    casey Well-Known Member

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    Bump, 'cause Nick's online...:D
     
  12. SarcNBit

    SarcNBit Well-Known Member

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    Looks like you missed him :(

    (or they are just ignoring it :confused: )
     
  13. casey

    casey Well-Known Member

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    I guess I was too late...
     
  14. SarcNBit

    SarcNBit Well-Known Member

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    Thanks for the tip.

    Casey you made the todo list! :D
     
  15. casey

    casey Well-Known Member

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  16. SarcNBit

    SarcNBit Well-Known Member

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    Has this bug been fixed in the most recent builds? If not, it should be added to bdraco's STABLE release bug thread.
     
  17. SarcNBit

    SarcNBit Well-Known Member

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    We are not running the latest edge build anywhere at the moment so I have no idea if the issue is ongoing. If it is, then I think it should be added to this thread.
     
  18. casey

    casey Well-Known Member

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    Changelog says it is fixed, but it is not. It still doesn't work properly for me.

     
  19. casey

    casey Well-Known Member

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    Still listed in bugzilla...
     
  20. makeityourname

    makeityourname Registered

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    Bugzilla says fixed in 9.9, but is it back in x?

    I've read just about every message regarding this autoresponder problem and have yet to find an actual resolution, which is quite frustrating :(

    I'm not a reseller nor do we host sites other than our own, and we are getting bombarded with 100's of failed messages (from forged headers of course) to all the autoresponders we use.

    - I've set the Default address to :fail:
    - Also created Forwarders for each of the autoresponders thinking
    it would solve the failed messages, but all that does is allow
    the sp*m to get through
    - Tried to create a Forwarder that goes to :blackhole:, but then
    the autoresponder doesn't work

    If we were hosting customers, I can't imagine the amount of complaints we would be getting!

    I've put in a support ticket and all they really suggest is to use filters through our email client, which is not acceptable as we'll still be downloading 100's of messages every few hours.

    With our last host, they were able to setup a throw_away address so that autoresponders could still get sent and if there's a forged header, it quietly disappears.

    Is there an exim hack? Does anyone have the answer for this very annoying problem?

    Thank you,

    Barb
     
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