Autoresponder & email forwarder exceptions

IDOS

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Jul 18, 2019
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utoresponder A) How to add exceptions autoresponder
B) How to add exceptions to email forwarder

I have official "[email protected]" where I recieve questions/requests.

So, first I recieve question:
1) Email from comes from a clients email ([email protected]) to my support email ([email protected])
2A) Autoresponder answers "you will get answer soon"
2B) Forwarder sends email from [email protected] to 3 administrators ([email protected], [email protected], [email protected])
(All good for now)

Then one admin answers:
3) [email protected] responds to [email protected] (while keeping [email protected] in cc so all conversations stay on main account, and other admins get it through forwarder)

- Here come an issue(s)
4A) Autoresponder answers to admin "you will get answer soon"
* It is quite obwious that this is irritating for admin and needs autoresponder exception for all admins

4B) Forwarder sends email from [email protected] to 3 administrators ([email protected], [email protected], [email protected]).
** Same as abowe, but here I need forwardernot to forward email only to admin that sended email ([email protected])


Help

Thank you
 

keat63

Well-Known Member
Nov 20, 2014
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I don't think that this is possible using the standard tools.
Maybe a work around would be to compliment this with a filter or multiple filters.

Let the system send the auto responder to all recipients, but then create a filter to filter it out.


For admin1 maybe something along the lines:
If from address = [email protected] or from address = [email protected] and to address contains [email protected], then discard.

It would need some thinking about.
 
Last edited:

IDOS

Registered
Jul 18, 2019
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Website Owner
Not an option. Admins have their own email accounts on a different platforms (such as gmail / yahoo / hotmail...). That would require me to login, learn all of those platforms and then hope that they actually support multiple options for filtrating. Also it would give me access to their personal emails (which would actually be fun to read :-D )

What would work on a server, would be something like:
- Responder: If from admin1, admin2 or admin3 then don't respond
- Forwarder: If from admin1, admin2 or admin3 then don't forward to sender



But I do not know where and how to do that.
 
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cPanelLauren

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