PJ77

Registered
Oct 17, 2016
3
0
1
Leeds, UK
cPanel Access Level
Root Administrator
Hi - I hope this is the right place for this...
I set up an autoresponder a few weeks ago - webhost Bluehost [but our account is actually with BT and I use Outlook 2007 for emails]. I was disabling it on a Monday morning, and setting it to come on again on Friday. Last week, when I went to do this, the calendar wasn't showing, and I had the following error message;
Code:
A fatal error or timeout occurred while processing this directive.  [show]
Template::Exception: [TYPE]=[file] [INFO]=[_calendar.tmpl: not found] [TEXT]=[] at cpanel.pl line 1234. cpanel::cpanel::cptt_exectag("<?cptt _calendar.tmpl ?>") called at cpanel.pl line 4112 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3980 cpanel::cpanel::cpanel_parseblock("<cpanel setvar=\"dprefix=../\">\x{a}<cpanel Branding=\"include(stdhe"...) called at cpanel.pl line 3895 cpanel::cpanel::y(GLOB(0x6175240)) called at cpanel.pl line 5223 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 869 cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/bluehost/mail/addars.html") called at cpanel.pl line 331
This might as well be in Martian as far as I'm concerned! Can anyone tell me where to go? I did attempt to delete and re-set the autoresponder, but I received the following;
Code:
HTTP error 401
frontend/bluehost_dm.cgi
You do not have permission to access this page.
So I now don't know whether it's a fault with cPanel or Bluehost. As I don't seem to be able to contact either of them without an international phone call, I thought I'd start here.
TIA

[Operating System Windows 10]
 
Last edited by a moderator:

Infopro

Well-Known Member
May 20, 2003
17,090
517
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
It seems you're using a custom style:
Code:
./webmail/bluehost/mail/addars.html"
Are you able to switch to the default Paper Lantern style?
Top right corner of cPanel where you see your cPanel username should be a menu, on it, select Change Style.

It might be worth checking to see if you can change style there and if the error is still present, after.
 

PJ77

Registered
Oct 17, 2016
3
0
1
Leeds, UK
cPanel Access Level
Root Administrator
It seems you're using a custom style:
Code:
./webmail/bluehost/mail/addars.html"
Are you able to switch to the default Paper Lantern style?
Top right corner of cPanel where you see your cPanel username should be a menu, on it, select Change Style.

It might be worth checking to see if you can change style there and if the error is still present, after.
I'm so sorry - I said it was all Martian to me...
This is what I have and I can't see anywhere to change the style;
 

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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
I am having the exact same issues and I am not tech smart when it comes to this kind of things. Did you ever get this fixed and if so how?
Could you confirm the specific error message you are facing, and the method used to reproduce the error?

Thank you.