Autoresponder no reply to certain email address?

[Hedloff]

Why is that feature request in archive?
We would also like to see a solution for this:
Ability to whitelist addresses that the autoresponder should never reply to

 

[cPWilliamL]

I agree it would be a useful feature. To be clear, we have updated(CPANEL-11294) the autoresponder binary to ignore NDR's like mailer-daemon, to prevent replies on bounces; however, a user-specified whitelist would be good as well. In the meantime, you could use a global filter and additional filter to do this, as mentioned in the thread below:

Autoresponder not reply to a certain email address

I'd also recommend updating the feature request to see if it will gain more momentum so our developers will see this is a highly desired feature.

 

[Hedloff]

I don't have any permission to edit the feature request since I didn't open it in the first place.
But why is that in "archive" ?

You should also add noreply to whitelist.
We have cms and customer websites that are setup with [email protected] as sending email on their forms and customer have autoreponder setup and that is causing alot of bounces!

 

[cPanelMichael]

Hello @Hedloff,

The feature request status is no longer set to "Archived". Please feel free to vote or add comments to this request.

Thank you.

 

[eschelar]

This feature request is set to Archived again. Why wasn't it solved the first time it went archived and people brought it up again? Why wasn't it solved the second time it went archived and people brought it up again. This is hardly the only time it has been brought up.

And this isn't the sort of thing that should require a consensus or a vote. This is an obvious feedback loop for a common setup for contact forms. I have 8 different contact forms set up like this for our subsidiary companies, covering 9 different employees. For Chinese New Year, each of those 9 employees gets a holiday autoresponder.

If one instance of the contact form gets triggered, it causes an exponential explosion at the server level, which gets us a warning.

I've got workarounds in place, but the main account is of course my own, so I simply can't use an autoresponder for my own email account.

Email goes to [email protected], both via direct query and via contact form.
Email gets forwarded to [email protected] and [email protected], [email protected], [email protected], etc.

Responder1 goes on vacation. Sets holiday autoresponder.

Autoresponder holiday notification gets sent to [email protected].

Email gets forwarded to everyone in the network, including [email protected].

Autoresponder holiday notification gets sent to [email protected].

Email gets forwarded to everyone in the network, including [email protected].

Autoresponder holiday notification gets sent to [email protected].

Email gets forwarded to everyone in the network, including [email protected].

When the office is closed and the entire staff has an autoresponder, it is much worse.

This has been default behavior for this for so many years.

How is this not fixed yet? This is not a rare or unusual setup.

 

[cPRex]

@eschelar - thanks for bringing this up. It seems like this just isn't a very popular feature request, as it has only received 24 votes in 6 years. While we do try and add as much as we can to the product, we can't guarantee that every feature request will be included.

If you believe this is more of a bug than a new feature that needs to be added, can you please submit a ticket to our team so we can investigate this?