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autoresponder not working

Discussion in 'E-mail Discussions' started by kazar, Mar 1, 2013.

  1. kazar

    kazar Active Member

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    Hi there --

    On one of our domains we used to have a mailman list called "planning@domain.com". We have deleted that list & now we want an autoresponder on the planning@domain.com address. Have set up the autoresponder, with interval 0 and takes effect immediately. It just doesn't work. Set up a legit email account planning@domain.com. Still doesn't work.

    The autoresponder looks just fine. If I log into the planning@domain.com webmail the autoresponder shows there too. Emails sent to the account are showing up in the inbox, but autoresponses are not going out.

    Exact setup:

    character set: utf-8 (i never messed with this, it was the default)
    email: planning@domain.com
    from: joinus@domain.com (a real email account)
    subject: your message was not posted
    html: unchecked
    body: Reminder: The former "planning@domain.com" discussion list has been taken down.

    Please re-send your message to members@domain.com instead.

    (Any questions, just reply to this message)

    start: immediately
    stop: never


    What can I try to make this autoresponder work?

    TIA!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    I've just tested this, all except formerly having an email list created. I even used a fake email address for the "old" email no longer used. It works for me as expected. No emails to any account, only the auto response sent back to me.
     
  3. kazar

    kazar Active Member

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    Thanks for testing. I just tested on the same server where I'm having the problem, this time using an e-address that does not have a real account on the server, test-a-r@domain.com

    This autoresponder works fine.

    It also works if I set up a real email account for test-a-r@domain.com

    So the problem with the planning@domain.com autoresponder must be that this used to be the address for a now-deleted Mailman list.

    Where can I look on the server to clean this up? Note: I'm pretty much a CLI know-nothing, sorry, but with minimal instructions on where to look and what to edit I do OK

    thanks again to anyone who can help
     
  4. kazar

    kazar Active Member

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    SOLVED: I must have created the autoresponder before Mailman/the server had finished whatever cleanup it needs to do after a mailing list is deleted. I just deleted the nonworking autoresponder and created a new one (with absolutely identical settings) and now it works.
     
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