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Autoresponder problem -- need some help

Discussion in 'General Discussion' started by sneader, Jul 18, 2005.

  1. sneader

    sneader Well-Known Member

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    When an outside user sends e-mail to an e-mail address that has an Auto Responder, they receive the Auto Response, BUT... they also receive this message:

    __________________________

    Delivery-date: Mon, 18 Jul 2005 01:55:44 -0500
    From: Mail Delivery System <Mailer-Daemon@www3.myhostname.com>
    To: some@outsideuser.com
    Subject: Mail delivery failed: returning message to sender
    Date: Mon, 18 Jul 2005 01:55:36 -0500


    This message was created automatically by mail delivery software.


    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:


    pipe to |/usr/local/cpanel/bin/autorespond test@customer.com /home/customer/.autorespond
    generated by test@customer.com


    The following text was generated during the delivery attempt:


    ------ pipe to |/usr/local/cpanel/bin/autorespond test@customer.com/home/customer/.autorespond
    generated by test@customer.com------


    2005-07-18 01:55:30 "timeout_dns" is no longer available in retry rules (it has never worked) - treated as "timeout"


    ------ This is a copy of the message, including all the headers. ------
    (snip)

    __________________________

    I know I've seen that "timeout_dns is no longer available in retry rules" in some config file somewhere recently, so maybe I goofed up that particular file, but I'm drawing a blank at the moment. Any help would be appreciated.

    - Scott
     
  2. sneader

    sneader Well-Known Member

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    I've opened up a ticket on this one, since I didn't get any feedback from anyone. I'm guessing this isn't a cPanel issue at all, but I'm stumped and figure I better at least run it by cPanel to make sure.

    I'll let you know the results, as always...

    - Scott
     
  3. dwykofka

    dwykofka Well-Known Member

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    it is a cpanel issue I have the same problem and it just started today after latest build update..

    -----Original Message-----
    From: Mail Delivery System [mailto:Mailer-Daemon@core1.serverdomain.com]
    Sent: Monday, July 18, 2005 6:11 PM
    To: gshields@userdomain.com
    Subject: Mail delivery failed: returning message to sender

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    tpinochet@userdomain.com
    local delivery failed
    pfann@userdomain.com
    local delivery failed
    cfann@userdomain.com
    local delivery failed
     
  4. BenThomas

    BenThomas Well-Known Member

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    Make sure that you haven't specified the timeout in your local exim configuration. You can check this through the WHM's exim conf editor, the file /etc/exim.conf.local, and in the files in /usr/local/cpanel/etc/exim/cf.

    After removing the option, run /scripts/buildeximconf to rebuild the exim.conf. This should get rid of the problem.
     
  5. sneader

    sneader Well-Known Member

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    Hi Ben. Here is how my cPanel tech explained it when he closed my ticket:

    Dear customer,
    The reason for this is the timeout_DNS line in your /etc/exim.conf that I have currently commented out.

    Further details about exim's behavior can be found here:
    http://www.mirrormonster.com/exim/ChangeLogs/ChangeLog-4.30

    35. The "timeout_DNS" error in retry rules, also documented since at least
    1.62, also never worked. As it isn't clear exactly what this means, and
    clearly it isn't a major issue, I have abolished the feature by treating it
    as "timeout", and writing a warning to the main and panic logs.

    I believe the fact that everything was generating these error messages was genreally the problem. Please let us know if you have any further problems.


    So, I guess it was my exim config. Thanks for being on top of this -- all seems fine now... except I didn't get any e-mail letting me know that anyone had responded to this thread :confused:

    - Scott
     
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