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autoresponder send error message

Discussion in 'E-mail Discussion' started by angelOswap, Jun 23, 2017.

  1. angelOswap

    angelOswap Registered

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    Hello,

    Since this morning (we have installed multiple cpanels for more than 4 months), we have a cPanel that all email accounts with an autoresponder associated (active or inactive) have the following behaviour:

    When someone send an email to these accounts, cpanel user receive the email but the sender receive an error message like below:
    Code:
    ---
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    pipe to |/usr/local/cpanel/bin/autorespond xxxx@receiver.tld /home/receiver/.autorespond
    generated by xxxx@receiver.tld
    
    The following text was generated during the delivery attempt:
    
    ------ pipe to |/usr/local/cpanel/bin/autorespond xxxx@receiver.tld /home/receiver/.autorespond
    generated by xxxx@receiver.tld ------
    
    [2017-06-23 13:45:59 +0200] warn [autorespond] mkdir /.cpanel failed: Permission denied at /usr/local/cpanel/Cpanel/Debug.pm line 30, <STDIN> line 56.
    Cpanel::Debug::log_warn("mkdir /.cpanel failed: Permission denied") called at /usr/local/cpanel/Cpanel/SafeDir/MK.pm line 124
    Cpanel::SafeDir::MK::safemkdir("/.cpanel/mailloopprotect", 0700) called at /usr/local/cpanel/Cpanel/MailLoopProtect.pm line 30
    Cpanel::MailLoopProtect::create_delivery_event(" <sender\@gmail.com>", "xxxx\@receiver.tld", 6, 28800) called at bin/autorespond.pl line 160
    [2017-06-23 13:45:59 +0200] warn [autorespond] Could not create dir "/.cpanel/mailloopprotect" at /usr/local/cpanel/Cpanel/MailLoopProtect.pm line 32, <STDIN> line 56.
    Cpanel::MailLoopProtect::create_delivery_event(" <sender\@gmail.com>", "xxxx\@receiver.tld", 6, 28800) called at bin/autorespond.pl line 160
    /usr/bin/whoami: cannot find name for user ID 1060
    You are not authorized to run this command
    
    Action: failed
    Final-Recipient: rfc822;|/usr/local/cpanel/bin/autorespond xxxx@receiver.tld /home/receiver/.autorespond
    Status: 5.0.0
    
    
    ----------  ----------
    From: <sender@gmail.com>
    To: xxxx@receiver.tld
    Cc:
    Bcc:
    Date: Fri, 23 Jun 2017 13:45:15 +0200
    Subject: test001
    test
    ------------
    ---
    
    We look for a solution, and all looks ok (exim configuration, msfe configuration, php configuration,...). We checked permissions with another cPanel that works correctly and all are ok.

    What I forget to check? Any idea? Why it happened?

    We opened a ticket to cpanel support: 8639563

    Thank you!
     
    #1 angelOswap, Jun 23, 2017
    Last edited by a moderator: Jul 31, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'll monitor the progress of the support ticket and update this thread with the outcome.

    Thank you.
     
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  3. Mauritz

    Mauritz Well-Known Member

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    We've ran into the exact same issue this morning please can you update how to fix.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Is the affected server using CloudLinux with CageFS? If so, does the issue continue after running the "cagefsctl --update" command?

    Thank you.
     
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