Autoresponders not transferred

did-vmonroig

Well-Known Member
Feb 6, 2012
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Root Administrator
Hello!

We're migrating an old cPanel server to a new pair (standard + linked mail node), using express transfers. One of the accounts has autoresponders, that weren't transferred to standard or linked server, generating errors in every mail:

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/account/.autorespond
    generated by [email protected]

  pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/account/.autorespond
    generated by [email protected]

The following text was generated during the delivery attempts:

------ pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/account/.autorespond
       generated by [email protected] ------

[2021-08-30 09:24:48 +0200] info [autorespond] Failed to read response template /home/account/.autorespond/[email protected]: No such file or directory

------ pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/account/.autorespond
       generated by [email protected] ------

[2021-08-30 09:24:48 +0200] info [autorespond] Failed to read response template /home/account/.autorespond/[email protected]: No such file or directory
Doing an rsync from old server /home/account/.autorespond to linked mail server seems to be enough to solve it. Is this expected behavior?

Thanks!
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hey there! I performed a test transfer on my end and the autoresponders were moved properly.

Can you tell me more about the link setup you have? Were you migrating from a server that was using a linked node *to* a server that was using a linked node? I'd like to try and accurately replicate that portion of the issue as well.
 

did-vmonroig

Well-Known Member
Feb 6, 2012
63
4
58
cPanel Access Level
Root Administrator
Were you migrating from a server that was using a linked node *to* a server that was using a linked node? I'd like to try and accurately replicate that portion of the issue as well.
Sorry for the misunderstanding... I'm migrating from standalone to a new one with linked node.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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No need to apologize at all - I just wanted to make sure my test environment was as accurate as possible.

I tried this on my end and still could not reproduce that issue. It might be best to submit a ticket to our team so we can dig into that problem in your environment and see what is going on. If you are able to submit a ticket, please post the number here so I can follow along and make sure this thread stays updated.
 

did-vmonroig

Well-Known Member
Feb 6, 2012
63
4
58
cPanel Access Level
Root Administrator
We're transferring about a hundred accounts. Some more of them will have autoresponders for sure. As this one was not under my direct control I prefer to wait for another one. If same problem shows I'll open a ticket. As always, thanks for your support.
 
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